HR Operations Manager at Thoughtworks

| Chicago
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Thoughtworks is a global software consultancy with an aim to create a positive impact on the world through technology. Our community of technologists thinks disruptively to deliver pragmatic solutions for our clients' most complex challenges. We are curious minds who come together as collaborative and inclusive teams to push boundaries, free to be ourselves and make our mark in tech.

Thoughtworks, North America is searching for an inspirational leader in the People space (read: “HR”) who can bring a balanced approach of pragmatism and disruption to both ground our people as well as satisfy our need for rapid change, growth and inclusion. You will leverage all of the tools in your toolbox to refine and build upon processes, DE&I initiatives, policies, and benefits, all designed to preserve and strengthen our company culture. You will lead an eager team of HR professionals in creating an extraordinary employee experience by bringing a high touch, highly personalized, and highly collaborative approach and level of service across all of the typical HR processes. 

You’ll spend time on the following:

  • Lead and develop the North America People Support Team
  • Oversee all people operations processes such as payroll, benefits administration, HRIS administration, equity administration, employee relations, global mobility, leaves of absence, onboarding/offboarding, policy authoring and interpretation, reporting (internal and external/compliance driven), time and attendance, expenses, etc. 
  • Design and refine a People Support function and services that rise to the challenge of our increased complexity and rapid growth (volume, capability & diversity)
  • Manage growth, retain what works well and improve and coordinate what needs improving
  • Research and advise on people processes, projects and policies that will add value to our business and our people
  • Design policies and procedures that will help the business run with the least amount of operational friction possible
  • Uplift our cross-functional Employee Relations capability, resolve sensitive employee relations matters with a focus on developing trust while balancing confidentiality and risk
  • Investigate sensitive and escalated workplace concerns, use each case as an opportunity to improve our business practices
  • Create and continuously improve a Total Rewards Program that allows us to attract and retain a diverse population
  • Introduce and nurture a progressive Wellbeing Program that supports the needs of our unique and diverse population
  • Drive employee engagement through continuous improvement of our processes, policies and service offerings by gathering and analyzing feedback from our people
  • Ensure we have partners/vendors that support our growth, scale and customer-focused agenda
  • Co-create the Global Shared Services Model in partnership with Global Talent Support function
  • Partner with cross functional teams, such as Staffing, Mobility, Finance, Controllership and Legal
  • Run a compliant, efficient and scalable operation
  • Facilitate training programs as needed

Here’s what we’re looking for:

  • You have at least 10 years of experience in progressive HR or related roles
  • Excellent verbal, non-verbal and written communication skills; a style that is disarming and empathetic; consistently able to deliver tough messages in a way that allows your audience to hear, understand and respond productively
  • Diversity, equity and inclusion expertise
  • Solid knowledge and experience navigating employment laws 
  • Deep knowledge of benefits and total rewards programs (US required, Canada a bonus)
  • Top notch HR risk & compliance knowledge
  • Architect proactive listening forums; proven track record of building and facilitating working groups/advisory councils/ERGs that engage a diverse population to help the design and improvement people products and services; highly collaborative and ability to navigate a consensus oriented organization
  • Finance & business acumen; able to present value-based options that drive decision-making across a wide range of stakeholders; build business cases with return on investment mindset
  • Well-rounded leadership and influencing skills; hands-on, development focused team leader 
  • Expert plate-spinner and multitasker; project and program management competency; ensure that your key stakeholders are always informed on the right things
  • Continuous improvement mindset; bring compelling business process design DNA; create order from disarray
  • Demonstrated creativity in using levers to motivate a diverse workforce
  • Knowledge and application of various techniques and vehicles to engage a large range of stakeholder(s)
  • A balance of pragmatism and disruption
  • We work with the Google Suite of tools (A LOT) so one must have the skills or be really excited to learn them! Related to this, there must be a high degree of comfort with spreadsheeting and being able to analyze data effectively.

We expect Leaders at Thoughtworks to embody these outcomes.

  • Live our Purpose & Values: Be a role model of our cultural values, protecting our uniqueness while helping TW evolve.
  • Think Big; Think Beyond: Think about the “big picture” developing courageous long-term plans to achieve the desired outcomes while linking daily work to long-term vision.
  • Take Risks: Take pragmatic risks to help us innovate, learning as much from failure as from success.  Balance logic, experience & experimentation to test hypotheses and prototypes.
  • Listen, then Speak: Engage others by listening, being curious, and communicating clearly and openly. Influence rather than instruct, using authenticity rather than authority to build an inspirational environment to allow your team to thrive.
  • Enable Autonomous Teams: Create an environment of trust that enables teams to work effectively and collaborates within their team and with others. Foster global relationships, have a strong sense of inclusivity, and a global first mentality, making it possible for everyone to achieve their goals.
  • Get Results: Drive towards impactful business outcomes, setting clear expectations  and providing space for creativity. Achieve results through leveraged leadership. Inspire and recognize teams to achieve sustained, tangible progress, & impactful objectives, while holding both yourself & others accountable.
  • Cultivate others & Yourself: Take pride and care in intentionally growing every member of your teams through feedback and a personalized approach to cultivation, creating a feeling of safety, encouragement and celebration. Be aware of your own growth opportunities, and commit to your personal development
  • Create a Board of Advisors for Growth in order to be more intentional about providing support to the community

Not quite ready to apply? Or maybe this isn’t the right role for you? That’s OK, you can stay in touch with AccessThoughtworks, our learning community (click "contact me about recruitment opportunities" to hear about jobs in the future).

It is the policy of Thoughtworks, Inc. to provide a work environment free of discrimination. The Company will take affirmative action to ensure applicants and Thoughtworks employees are treated without regard to race, color, religion, sex/gender, national origin, ethnic origin, veteran or military status, family or marital status, disability, genetic information, age, sexual orientation, gender expression or gender identity. This also includes individuals who are perceived to have any of the aforementioned attributes. Thoughtworks will adhere to all federal, state, and municipal laws and regulations governing employment.

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Location

Across from Chicago's iconic Millennium Park, our office offers indescribable lake views and access to some of the city's greatest attractions.

What are Thoughtworks Perks + Benefits

Thoughtworks Benefits Overview

Personal development programs and training tailored to the career path that you choose
Allowances for books, conferences & training, cell phone, local transit, and high-speed internet
Opportunities for global assignments/travel
Internal conferences & community events

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Employee-led and driven groups created as a way to help connect underrepresented employees with each other for support, networking, and relationship building.
Daily sync
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity, equity, and inclusion have the power to create transformative social change.
Unconscious bias training
An interactive session where participants will learn what unconscious bias is, where it comes from, how to spot it, and how it can have an impact in the workplace.
Diversity Employee Resource Groups
Communities of passionate individuals committed to growing diversity, equity and inclusion at ThoughtWorks
Hiring Practices that Promote Diversity
We strive to be equitable, reflective, and inclusive of the society we live in. Home to all: regardless of age, ethnic origin, sexual orientation, gender, religion, disability, background or identity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Behavioral Health Program is a free, confidential service to all employees to help with everything from mindfulness and managing stress to planning your new home purchase.
Retirement & Stock Options Benefits
401(K)
401K with Employer Match up to $4500/Year. Roth (post-tax) and Traditional (pre-tax) options available.
401(K) Matching
Company Equity
All permanent employees are granted Stock Appreciation Rights (SARs) upon their hire date.
Child Care & Parental Leave Benefits
Child Care Benefits
$100/year for parenting classes
Generous Parental Leave
Birth mothers are eligible for twelve (12) weeks. Birth fathers, adoptive parents or parent through surrogacy are eligible for (6) weeks.
Remote Work Program
While we’ve traditionally been a traveling consultancy, travel is not required at the moment. We anticipate the need for travel to our client locations in the future when it’s deemed safe.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Generous Vacation Accrual Beginning Day 1 with Year-Over-Year Rollover
Sabbatical
12 week paid sabbatical after 10 years of employment
Paid Holidays
Paid Sick Days
7 personal/sick days per year
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Up to $130/month to cover public transportation and bicycle expenses when working in your home office.
Company Outings
Free Daily Meals
Employees get free lunches on Friday when in their home office.
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
$1650/year to support your unique career development needs
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Allowances for books, conferences, cell phone, local transit, and high-speed internet
Personal development programs and training tailored to the career path that you choose

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