Identity Service Manager

Overview:


The Security Service Manager will be a part of the Global Identity and Access (GIA) team and will work in close collaboration with the Security Operations team, Risk Management team and service managers from other Global Technology teams. You will partner with service managers and others within the GIA team. It will also be imperative that this person develop and maintain solid working relationships with the third party partners involved in the delivery of security services and develop high levels of accountability among the members of those teams.

· 4 year degree or equivalent work experience.


· Experience in multinational / global organizations.


· 8+ years of dynamic IT industry experience.


· Shown history of growing and running vendor partnerships.


· Shown ability to develop strategic direction and long term objectives. without supervision


· Shown communication skills with the ability to translate complex technical issues or concepts to non-technical audiences in a clear and concise manner that focuses on business value


· Ability to interpret and understand business needs and translate into technology solutions


· Solid ability to assess urgency and prioritization and make good decision based upon situational circumstances


· Strong IT operations management background


Desired Experience:


· Experience with Active Directory, Azure Active Directory, Microsoft Identity Manager or similar identity management tools.


· Experience in leading distributed project and support teams.


· Familiarity with the ITIL operating model, other operational skills such as Six Sigma a plus.


McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. We are a people business just as much as we are a restaurant business. We strive to be the most expansive brand in the world by building complementary teams who craft delicious, feel-good moments that are easy for everyone to enjoy.


At McDonald's, we are dedicated to using our scale for good: good for people, our industry and the planet. We see every day as a chance to have a genuine impact on our customers, our people and our partners. We will continue to pursue big, global initiatives while remaining excellent neighbors and supporters of our local communities.


We are moving fast and are building a premier team to help us. This means that McDonald's is looking for innovators, leaders, sprinters who are focused on creating memorable experiences for our customers, employees, and partners. Joining McDonald's means thinking big every day and preparing for a career that can have an impact around the world.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Purpose:


· You will be responsible for leading and enhancing two key identity management services: Global Active Directory, and Global Identity Management, which is built on Microsoft Identity Manager. This solution is used to lead over half a million user accounts.


· You will be responsible for leading the vendor that supports these services and ensuring the operational performance, support, and availability of these services.


· You will be responsible for leading the development team, maintaining the schedule, and working with partners to ensure enhancements meet their needs. The development and support teams are located in Croatia.


· You will understand and help influence the high level strategy and direction of leadership and lead the team in the execution of projects and daily activities as well as set clear expectations, goals, and requirements that will be obtained as a measure of success.


· You will work closely with the other Global Identity and Access service managers and security engineers to ensure the solutions provided to customers are performing to expectation.


Key Responsibilities:


· You will lead strategic vendor partnerships with a focus on delivering efficient and secure solutions in a timely manner and with an acute level of attention to urgency and thoroughness.


· You will drive strategic design, implementation, and support deployment processes and dedicatedly develop and implement regular improvement priorities.


· You will be a creative solution provider with the ability to translate customer/business needs into technical solutions.


· You will ensure the operational reliability and stability of Global Active Directory and Global Identity Management.

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Technology we use

  • Engineering
  • Product
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    • AngularJSFrameworks
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    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Culture
Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Match charitable contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Parking
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Continuing Education stipend
Paid industry certifications
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