Immigration Specialist
We’re looking for an Immigration Specialist to join our Customer Relationship Management team!
The CRM team is focused on maintaining and growing our business within our 1000+ B2B customers. These customers range from fast-growth start-ups to Fortune100 companies. The team is 100% customer driven with a mission to develop strong relationships with stakeholders at our customers (typically with HR leaders).
As an Immigration Specialist, you will be responsible for supporting the day-to-day immigration needs of our customers. Attention to detail, fast action, rapid problem-solving, and a 100% customer-first mindset are critical to success in this role.
This is not only an excellent role to gain a deep understanding of our customer needs and our technology platform, but also a unique opportunity to work at a leading legal tech company! High achievers will progress into other CRM team roles.
You will:
- Act as the main point of contact for customers regarding general immigration issues by using a consultative and proactive approach
- Act as a liaison with Global Immigration Associates (Envoy’s immigration partner firm - GIA), to provide our HR customers with the most up to date case information in a timely manner
- Monitor data and reports through the Envoy Web App and Salesforce.com and analyze findings to provide value for our customers
- Support CRM Team Lead across multiple clients
You Have:
- 1-2 years’ experience as a paralegal within the Immigration space OR immigration-related experience
- Passion for technology, working in a fast-paced, high performing company, and bringing innovative tech products to new users
- Motivation, drive, and persistence to proactively solve customer problems while remaining calm under pressure
- Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand
Why Envoy?
- Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
- Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
- Stock options after one year of employment
- Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 10 paid holidays per year
- Paid Parental Leave Program
- Casual work environment
- In-office company-paid gym membership with LifeStart Gym
- Company sponsored lunches, happy hours, and events throughout the year
- BuiltIn Chicago's 2019 Best Places to Work
- Chicago Innovation Award Winner 2019
- ITA Industry Disrupter Winner 2019
- Healthy snacks & unlimited LaCroix
- Monthly Product Lunch & Learns and ongoing Career Development/Training
- Growing social responsibility programs & partnerships
- Opportunity to work for an organization that changes lives every day!