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Implementation Consultant

| Chicago

project44 is revolutionizing the freight and logistics industry by applying cutting edge technologies to automate the entire lifecycle of freight shipments including quoting, scheduling, and real-time visibility. project44’s network of APIs is capable of optimizing the shipment lifecycle, empowering companies to deliver the best customer experience possible, and provide up to date data while cutting costs along the way.

We are looking for an Implementation Consultant to work alongside sales, support, and clients to help provide clients with a seamless onboarding experience. You will effectively manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction. You will be accountable for helping customers integrate and setup project44 Freight APIs to reduce time to go-live and increase satisfaction for project44 customers. 

Key Accountabilities:

  • Liase between the project44 and customer organization to champion the product and maximize customer usage.
  • Achieve 85%+ compliance with projected go-live dates
  • Maximize Customer Satisfaction, as measured by success to planned implementation dates that are set as well as feedback from key customer leadership
  • Set programs and/or projects to continuously drive all internal resources to be more productive
  • Facilitate standard project management methodology for all integrations, including, but not limited to: building project plans, kick-off calls, writing test plans, technical training, post-implementation audit and customer satisfaction check-ins.

Requirements & Preferred Skills

  • 3-5 years of customer-facing experience in:
    • Customer integrations/implementations, or
    • Software systems delivery, or
    • Technical project management
  • Experience working with salesforce, desk.com, basecamp, and jira, confluence, a plus
  • SaaS or software and/or logistics industry experience, preferred
  • Must have ability to act in a consultative role, i.e., listen to customer needs and make a recommendation on optimal way to configure their p44 solution
  • Deep understanding of technology implementations and how it affects customer people, process, and technology
  • Ability to work autonomously as well as in a team setting
  • Strong project management and multi-tasking skills
  • Ability to lead large groups of people using indirect authority to meet critical goals
  • Ability to proactively identify and communicate risks and opportunities
  • Strong oral and written communication skills, people skills, and presentation skills
  • Strong attention to detail
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ReactLibraries
    • SpringFrameworks

Location

Located in the iconic art deco Merchandise Mart on the Chicago river and central to high energy restaurants, retail, and accessible public transit.
How project44 makes the world run faster, one global network at a time
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An Insider's view of project44

What are some social events your company does?

This is a fast paced environment where everyone is ready to be challenged; and our teams have high energy, fun, and are innovative. Our social events are rewarding and promote cross-departmental connections. From themed happy hours, board game nights, sponsored athletic teams, rooftop socials, lunch and learns, and team outings just to name a few.

Eric Bohl

Senior Technical Recruiter

How do you collaborate with other teams in the company?

From the start, I could tell that project44 was special; we're a group of really smart people who come together with the ability to experiment, try new things, and collaborate.

Portia LaMotte

Digital Marketing Manager

How does the company support your career growth?

There are things that I hoped to do at some point in my career-I've got to do many of them in the span of one year. I feel actively involved in our growth, and I love the opportunity that I have to learn and experience different parts of the organization. I don't know that I would get this much opportunity and exposure in one role anywhere else.

Aysha Ali

Senior Accounting Manager

What is your vision for the company?

We are ultimately building a world supply-chain network that fits within a much broader vision of applying modern technology, data science, and data flow technologies to an industry that's as old as time.

Will Hansmann

CTO

What makes someone successful on your team?

This is a fast paced environment where everyone is ready to be challenged. To succeed, you must be ready to change your mindset and move quickly to keep up.

Jispuneet Singh

Technical Project Manager

What are project44 Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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