About UPshow

UPshow is the leading in-venue consumer engagement platform network in the United States.  With thousands of screens in venues (health clubs, restaurants, sports bars, and leading family attractions like Navy Pier) across the country, UPshow allows business to entertain, engage, and inform guests within the venue using social media and screen-to-mobile technology. UPshow gives businesses a vastly increased social media presence by maximizing the customer posts inside their venues. In doing so, we enable businesses to automatically build a database of customers that they can connect with over social media, invite back, and encourage to stay longer and spend more.

About The Role

UPshow is seeking an Implementation Director to manage the planning, execution, and evaluation of customer implementation projects. This is a player-coach role and will be responsible for leading the implementation of enterprise-level clients, developing and executing best practices for the implementation function, and managing a team of implementation specialists. The goal will be to safeguard revenue and retain customers by building a world-class implementation function and driving positive outcomes. This person will work closely with our Sales and Customer Success teams to ensure efficient and effective onboarding of all UPshow clients.

Responsibilities

• Develop and execute the vision and strategy for the implementation function

• Have full responsibility for launching new enterprise-level clients

• Build, manage, and develop a team of implementation specialists to effectively support UPshow’s rapidly growing

  customer base

• Manage inventory and third-party relationships with suppliers and logistics partners

• Develop and enhance existing processes that facilitate the full-cycle implementation process

• Establish project scope, goals, deliverables, fulfillment requirements, and timing for high-priority enterprise projects

• Effectively communicate project milestones with relevant external stakeholders, such as corporate IT, operations,

  and marketing teams

• Effectively communicate project milestones with relevant internal stakeholders from the sales, customer success,

  and management team

• Ensure that any significant changes to project scope are documented and effectively communicated

• Continuously enhance the implementation process and project plans from initiation to project closure to ensure

  consistency

• Manage and enhance the virtual onboarding infrastructure that supports SMB and mid-market customers

• Manage various processes and update CRM with all pertinent communication

• Develop procedural best practices that maximize product usage and reduce operational burden

• Monitor network uptime and product usage metrics

Qualifications

REQUIREMENTS

• Bachelor’s degree required

• 5-10 years of relevant experience in a customer-facing role with a high-level of accountability

• Relevant experience managing and developing teams

• Proficiency with Salesforce, or a related CRM

• Conscientious with an aptitude for critical thought and problem-solving

• Strong interpersonal skills and ability to interact with a diverse group of stakeholders, including customers, senior

  leadership, sales team, and account management team

• Comfortable giving direction and guidance to internal and external stakeholders

• Ability to analyze data and audit processes to provide valuable insights in a proactive fashion

• Ability to prioritize, time-manage, and handle a heavy workload

• Familiarity with IT / network infrastructure preferred, but not required

• Strong excel skills preferred, but not required

Special Benefits

• Dog-friendly office

• Cold brew on tap

• Friday Happy Hour

• Convenient Loop location close to the Clark/Lake and Metra stations

What Is UPshow?

1. We are on a rapid growth trajectory

2. We want you to grow with the company

3. We offer opportunities to earn equity

4. We are a well-funded technology startup

5. We have a strong leadership team

6. We have an awesome product

7. We have an international footprint of customers

8. We embody the scrappy startup culture that we’ve built & cultivated

9. We never have a dull day because our plates are always full

10. We are located in the heart of downtown Chicago at Franklin and Randolph