Implementation Manager, Dynamic Ocean

| Chicago | Remote
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Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Start ups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

As an Implementation Manager, Dynamic Ocean with FourKites, you will join a new business unit within FourKites dedicated to the implementation of the Booking, Document Management and Shipment Visibility modules. You will have full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase, while maintaining responsibility for complete execution of the roll-out within the allotted 90 day implementation timeframe. You will provide support to Account Executives and Sales Engineers during the Sales cycle, including during prospects' pilot engagement with FourKites. You’ll own and manage complex implementations, facilitate strategic customer conversations, and collaborate cross-functionally to set up clients for success from Sales to Customer Success. All while achieving strong relationship-building, problem-solving, and technical skills. These skills, along with problem ownership, a proactive approach and professionalism, build and reinforce long term partnerships with FourKites’ Global 1000 clients.

What you'll be doing:

  • Lead web-based kick-off meetings and customer trainings
  • Create and maintain project plans for each customer while also maintaining standardized documentation around internal and external processes
  • Lead discovery and design sessions to build the best solution for your customers
  • Create customized training packages to present in both web-based and onsite forums to train and clearly explain the benefits, best practices and functionalities of the FourKites solution
  • Lead weekly status calls with customers, discussing project status, best practices and progress to implementation complete
  • Configure the FourKites platform, to fit the clients needs and requirements
  • Ensure all metrics within the Implementation page in Salesforce are accurate and up-to-date

About the team:

FourKites’ Global Implementation team has complete ownership of new and existing customer relationships with regard to the management of the implementation of services. While being the customer's primary point of contact, you are responsible for managing all aspects of the implementation process across all teams and resources. This team puts technology, problem solving and project management skills to work in this highly consultative role. The Implementation process is one of the most critical phases in a client’s lifecycle. 

Our Implementation team is driven, collaborative and solution-oriented. They come from a variety of backgrounds, whether its technology consulting at a Big 4 firm or managing projects at a SaaS startup, we run the gamut! They travel about 25% of the time, meeting with customers at critical points in the Implementation life cycle, without being a dedicated road warrior. The team is made up of animal lovers, coders, sports fans, world travelers and all around awesome humans!

Qualifications:

  • 5+ years of experience in Import/Export Shipping, Freight Forwarding or Logistics business.
  • Experience managing Ocean rates and bookings and related shipping documentation
  • Ability to synthesize customer business requirements and match to product capabilities
  • Communicate business needs internally to help drive product improvements
  • Proven track record to drive a project from start to finish
  • Bachelor’s Degree preferred 
  • Excellent ability to multi-task and prioritize workload
  • Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner

ABOUT FOURKITES

Named one of Forbes’ Next Billion-Dollar Startups, FourKites is on a mission to transform the world’s supply chains with the most powerful technology on the planet. With a customer base that includes 18 of the top-20 food and beverage companies and nine of the top-10 CPG companies, the company combines the largest network of real-time logistics data with machine learning to help its customers lower costs, improve on-time performance and strengthen end-customer relationships. We are a customer-obsessed organization, wholeheartedly committed to helping our customers succeed and drive long-term value. 

The empathy we exhibit with our customers applies internally, as well. At FourKites, a positive work culture is a priority, and team members benefit from structured employee development plans, mentorship and training programs, quarterly review and promotions processes, affinity group memberships and competitive benefits packages. Click here to learn more about our team and our corporate values.

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Technology we use

  • Engineering
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Location

Modern office space with panoramic views of downtown Chicago. Located next to Union Station, that's connected to all of downtown!

An Insider's view of FOURKITES

How does your team reward individual success?

At FourKites, we LOVE tacos! We love them so much we use a recognition taco bot in slack to reward and recognize great work across all 3 offices. At the end of the month, the taco winner gets a gift card to get tacos somewhere in Chicago!

Amanda

Director, Talent & Development, Talent Acquisitions

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Director, Carrier Operations-Customer Success

How does the company support your career growth?

Our career pathing has flexibility which allows me to leverage my strengths and career goals. This combined with a culture of open, honest communication has driven me to explore new leadership opportunities and collaborate with teams across the globe! Knowing that I have support from my teammates keeps me motivated, intrigued and excited.

Lauren

Talent & Development Manager, People Operations

What are some social events your company does?

A fun way we like to provide and share recognition is through our quarterly Cheers to Peers, Nice Cream Socials that Kaitlin, our Front Desk and Office Coordinator puts together. It's a great opportunity to provide recognition to others, mingle with different teams, and eat ice cream - what could be better!

Jenny

Senior Talent & Development Manager

What are FOURKITES Perks + Benefits

FOURKITES Benefits Overview

We provide an elite tier of benefits and wellness programs, have a bias for promoting within, and an array of global culture & connection programs and committees, such as DEI Employee Councils, FourKites Pride, and FourKites Women's groups.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
FourKites has the "Fun Committee" to help create new happy hour ideas, spirit weeks, summer and winter parties, new swag ideas and co-ed sports teams.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
FourKites provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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