About Us
At GoGuardian, we're helping share the future of digital learning by providing educators, students, and schools with tools to create engaging and equitable learning environments. Together, we build innovative solutions to empower students, deliver insights, and encourage experimentation. With employees around the globe, we're committed to building a culture of inclusivity, curiosity, and courage. GoGuardian's growth is fast and ever-evolving, and our teams are growing along with it - always ready to experiment and learn.
Our Culture
We're here for the cause, but also for the culture. We celebrate our successes and wins together, and make time to appreciate our teammates every day. Take a peek into your future at GoGuardian: our Slack channels include #gardenclub, #boardgametime, #bookrecs, and #petphotos. There's always something fun going on, including concerts, classes, book clubs, and more! From virtual trivia to local meet-ups, Guardians are always finding ways to connect.
The Role
The Implementation Specialist plays a critical role in providing world-class implementation experiences for new Edulastic (GoGuardian) customers. They will drive early product education, account and data integrity, customer satisfaction, user engagement, and digital implementation initiatives. This is a cross-functional role that works closely with sales, customer success, technical support, and product teams.
What You'll Do

• Guide Edulastic rostering decisions to maintain account and data integrity.
• Proactively ramp up technical deployments of Edulastic within multi-use environments (Google Classroom, Clever Library, Canvas, Schoology, Classlink, and Clever) for both new and existing deployment types.
• Guide trialing and active customers through successful Edulastic product deployment.
• Manage onboarding workflow for a high volume of customers undergoing different stages of the sales cycle and experiencing varying levels of need.
• Structure onboarding sessions as conversations that employ active listening and user-driven experiential learning.
• Leverage effective troubleshooting techniques (call-based and written form) to support clients during implementation.
• Act as an enthusiastic, knowledgeable and empathetic brand ambassador to new and prospective customers.
• Contribute to or own documentation of technical instructions, troubleshooting knowledge bases, and/or cross-functional and internal processes.
• Represent early customer experience in cross-functional projects and decisions.
• Cultivate and expand portfolio of user education and best practice literature in Help Center and client-facing Highspot.

Who You Are

• Qualifications:
• In depth knowledge of SQL tool queries, roster sync processes, Edulastic user name mapping, and cross functional sync behavior (Clever and Google Classroom or Clever and Canvas).
• Expertise in identifying current roster syncs and implementation of best practices for future syncs.
• Prior experience in a role that combines demanding project management and grit with patience and people skills.
• Product training, implementation, technical or customer support; coaching also valuable.
• Clear, engaging, and efficient communication skills, both spoken and written.
• Ability to quickly develop rapport and trust with a diverse customer base.
• Strong technical and analytical ability.
• Knowledge of K-12 district structures, LMS sync, and rostering.

What We Offer

• A varied and challenging role in a multinational and highly innovative company
• A robust benefits package including health insurance, 401(k) retirement savings plan with company match, employee stock option plan, paid parental leave, 13 paid company holidays, and much more
• Development and further training opportunities for shaping and realizing your career goals
• Exceptional colleagues with a passion for EdTech

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.
#LI-Remote
#BI-Remote