About G2 - Our People 

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). 

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits. 

Due to Covid, G2 is currently operating fully remote until it is safe to return to the office. 

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About The Role

G2 is looking for a passionate Implementation Specialist who will work with customers post-sale to lead them through the onboarding process of G2 Track. The Implementation Specialist should have a high-level of professionalism, attention to detail, troubleshooting ability and excellent communication skills.

In This Role, You Will: 

• Walk customers through an outlined implementation process and advise on best practices to take full advantage of the G2 Track application
• Manage a portfolio of accounts with varying project statuses
• Form strong relationships with customers and work to keep them fully engaged throughout the implementation process through completion
• Conduct client training sessions
• Analyze data and application setup for accuracy
• Troubleshoot client issues
• Help to continually improve the implementation process through experimentation and expertise

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

• 1-2 years of customer service or project management experience in a professional setting, or recently graduated with a 4-year degree
• Quick Learner with high degree of entrepreneurial spirit
• Professional written and verbal communication skills
• Ability to manage and lead virtual meetings with customers
• Personable with a proven ability to establish and build effective working relationships
• Strong project management and follow-up skills to ensure completion of a task
• Ability to multitask and handle matters with no supervision and with excellent follow up
• High attention to detail
• Energized by making customers happy and successful

What Can Help Your Application Stand Out:

• Experience in implementation in a Saas/tech setting 

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. 

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