SMS Assist
Chicago, IL

Implementation Specialist II at SMS Assist

| Chicago
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At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
The Implementation Team focuses on building standardized, repeatable implementation programs to successfully onboard a client to SMS Assist. This individual coordinates and supports a successful deployment of the new client implementation plan, building and implementing transformations using customizable solutions for each company's unique business strategy.
Responsibilities
  • During the simplest complexity implementations acts as the main client liaison (with assistance), responds to implementation specific questions and coordinates responses to general inquiries
  • Supports other Project Managers across 2-4 projects during larger implementations
  • Strives for exemplary customer interactions and represents the world class customer service that SMS Assist seeks to deliver
  • Builds strong relationships with all key internal teams (e.g. Operations, Product, Affiliate, Legal & Sales) to deliver on client implementations
  • Tracks project against agreed upon delivery dates and provides weekly written status updates through established reporting mechanisms to client and internal stakeholders/senior-level personnel
  • Understands the escalation process for project risks and issues; develops and executes mitigation plans, involving internal teams as necessary
  • Has a working understanding of the implementation project plan and customizes it to suit the delivery of basic complexity client implementations
  • Modifies and creates (as necessary) SMS Assist standard implementation documents, tools and processes to manage change successfully throughout the course of the project, with basic understanding of the impact of change on the overall project/program
  • Documents and creates content for new and existing processes and publishes to the Implementation Team's knowledge base
  • Fosters a positive team environment
  • Ensures confidentiality of internal and external data
  • Performs ad-hoc projects and other duties as assigned

Professional Skills
  • Customer Service - Proficient
  • Verbal Communication - Proficient
  • Written Communication - Proficient
  • Relationships - Proficient
  • Learning Agility - Proficient
  • Analysis - Proficient
  • Problem Solving - Proficient
  • Process Orientation - Proficient
  • Prioritization - Proficient

Task Specific Skills
  • Basic Project Management Methodology Knowledge
  • Meeting Management
  • Computer Skills: Intermediate proficiency in Microsoft Office Suite
  • Working knowledge of meeting software e.g. Zoom, telephone conferencing etc.
  • Basic use of content/knowledge management tools e.g. Microsoft SharePoint, Bloomfire etc.

People Management Skills
  • Not applicable to this role

Minimum Qualifications
  • 0-2 years of related business experience

Other Relevant Qualifications
  • Bachelor's degree
  • Certified Associate of Project Management (CAPM), or equivalent experience

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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Where we are

875 North Michigan Avenue , Chicago, IL 60611

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

Jobs at SMS Assist
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Chicago
1 week ago
Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our success.At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities

Vendor Relationship Representative I

SMS Assist
Chicago
1 week ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Business Analyst

SMS Assist
Chicago
1 week ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Office Administrator

SMS Assist
Chicago
1 week ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Executive Assistant

SMS Assist
Chicago
1 week ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Project Coordinator - Environmental Health & Safety

SMS Assist
Chicago
1 week ago
ResponsibilitiesCoordinate assigned both planned and unplanned capital construction, maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completion Maintain detailed knowledge of projects for corporate reporting, and both internal and client communication Serve as primary communication to client stakeholders regarding projects

Business Analyst

SMS Assist
Chicago
1 week ago
Job Summary - Business AnalystThe Business Analyst is responsible for supporting operations by providing meaningful and actionable analytics. This role is assigned to a specific division and is responsible for driving operational and financial improvement. The role also partners with leadership to define and review analytics aimed at process improvement and efficiency.Responsibilities - Business Analyst Assist team in partnering with leadership

Business Analyst, Exteriors

SMS Assist
Chicago
1 week ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 200,000+ properties

Intern, Marketing - Summer 2021

SMS Assist
Chicago
1 week ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Intern, Business Analytics

SMS Assist
Chicago
1 week ago
SMS Assist is looking for a Business Analytics Intern for our 2022 Summer Internship program!The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 8th -August 14th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago's vibrant technology scene. Each intern in our summer group goes through one week of training together as a cohort and are placed

Sales Director

SMS Assist
Chicago
1 week ago
The Sales Director is an individual contributor role that opens up new business and expands existing relationships for SMS Assist accounts in one of the company's key market segments (restaurants, retail, telecommunications, public sector, multi-site general). This individual will interface heavily with both clients and the Sales Team to grow the business. The individual has targeted quotas established annually.ResponsibilitiesMeet or exceed

Implementation Specialist II

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Senior Software Quality Assurance Engineer I

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Mobile App Developer

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Data Scientist

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Data Engineer I

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Software Architect I

SMS Assist
Chicago
2 weeks ago
Job Summary - Software Architect IThe role of software architect makes high-level design choices based on your coding experience. Software architects may focus entirely on the design methodology of the code. In addition, the architect may sometimes dictate technical standards, including coding standards, tools or platforms. Architects are involved in all areas of development from backlog to implementation, deploy and monitoring.Responsibilities -

Senior User Researcher I

SMS Assist
Chicago
2 weeks ago
SMS Assist's vision is to make every property better. We serve more than 200,000 commercial and residential properties nationwide. We connect property owners in industries like retail and restaurant with a dense affiliate network that specializes in more than 55 trades like landscaping, plumbing, HVAC, and more. Our customer service organization leverages our proprietary One by SMS Assist cloud platform to process thousands of work orders on a

Mobile App Developer - Flutter

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Vendor Relationship Representative - II

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

User Interface Designer I

SMS Assist
Chicago
2 weeks ago
Job Summary - User Interface DesignerThe User Interface Designer supports their Product teams in delivering high-quality visual designs of user experiences that adhere to brand guidelines, follow our design system, and meet both accessibility requirements user needs. As a core member of our user experience team, a UI Designer is expected to collaborate with UX architects, product managers, developers and stakeholders to contribute to the

Trade Specialist I

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Director of Affiliate Strategy & Analytics

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Senior Project Manager

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Marketing Manager

SMS Assist
Chicago
2 weeks ago
Who We AreAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Senior Content Strategist

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Manager of Learning Experience Design

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Learning Experience Designer

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Learning Experience Designer Level II

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Manager of Strategic Programs

SMS Assist
Remote
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Intern, Sales Analyst

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 200,000+ properties

Intern, Cost

SMS Assist
Chicago
2 weeks ago
Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our successAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Through our award-winning

In-House Counsel

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Intern, Sales Executive

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 200,000+ properties

Vendor Relationship Representative II

SMS Assist
Chicago
2 weeks ago
Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our success.At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities

Inside Sales Representative

SMS Assist
Chicago
2 weeks ago
The Inside Sales Representative is responsible for sourcing prospective clients and creating interest of how SMS Assist services can benefit their organization. This position is an enterprise role working with sales, marketing, clients and prospective clients to build a sales pipeline. The position reports to the Manager of Inside Sales and Lead Generation and will serve as a support role for the senior sales team of VPs, Sales Directors and

Intern, Product Manager

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 200,000+ properties

Intern, User Interface Designer

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 200,000+ properties

Intern, User Experience Architect

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 200,000+ properties

Senior Network Engineer I

SMS Assist
Chicago
2 weeks ago
Job Description - Senior Network Engineer I The Senior Network Engineer I helps manage all network, voice systems, and servers systems. This position performs a wide variety of complex tasks in software/hardware maintenance and operational support and will work closely with the technical support and engineering team members toward these endeavors. The engineer's responsibilities will be to implement, manage, analyze, diagnose, monitor, audit,

Communications and Experience Coordinator, Employee Events

SMS Assist
Chicago
2 weeks ago
Who We AreAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Intern, Legal - Summer 2022

SMS Assist
Chicago
2 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Intern, Client Relationship Specialist

SMS Assist
Chicago
2 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Project Manager - Construction

SMS Assist
Chicago
2 weeks ago
Job Summary - Major Projects Construction Project ManagerThe Major Projects Construction Project Manager is responsible for managing and monitoring day to day operations for Major Construction projects across the US, including design, staffing, compliance, scheduling, construction resources and contractual commitments. Responsible for driving high quality operational output & performance and developing and maintaining strong, effective and

HR Intern - Summer 2022

SMS Assist
Chicago
2 weeks ago
SMS Assist is looking for a Human Resources Intern for our 2022 Summer Internship program!The SMS Assist Summer Internship program is a full-time, paid opportunity that will run from June 3rd -August 9th. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago's vibrant technology scene. Each intern in our summer group goes through one week of training together as a cohort and are placed in

Senior Manager, Pools Program

SMS Assist
Chicago
3 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Regional Operations Manager

SMS Assist
Chicago
3 weeks ago
At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and

Trade Specialist I (Roofing)

SMS Assist
Chicago
3 weeks ago
The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.ResponsibilitiesBuild and maintain professional relationships with clients and vendors to gain an understanding of their

Manager of Operations

SMS Assist
Chicago
3 weeks ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our

Customer Service Representative

SMS Assist
Chicago
3 hours ago
The shift is Monday - Friday, 1:00 PM - 10:00 PM.SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and

Customer Service - Account Representative

SMS Assist
Chicago
3 hours ago
SMS Assist SummaryAt SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our