Implementation Specialist

| Chicago
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Position Summary

Locusview Solutions, Inc. is seeking an Implementation Specialist to lead the deployment of our mobile application platform with our clients. In this role, you will directly impact the success of Locusview technology within a client’s organization. The Implementation Specialist plays a key role in each phase of the project. 

The Implementation Specialist is responsible for the successful adoption of Locusview technology by our clients. Implementation Specialists gather deployment and training requirements by meeting with clients, creating and executing customized client deployment plans, and supporting technology's long-term success through technical support and frequent client interactions.

Primary Responsibilities:

  • Lead onsite and virtual-based requirement gathering sessions to define deployment and training requirements for individual clients
  • Create detailed end-user training and deployment plans that include coordination between client sites that often span multiple US states
  • Transfer client-specific knowledge to the LocusView training team to support successful onsite training sessions
  • Assist in creating and executing detailed user acceptance testing scripts
  • Hold a recurring meeting with clients to identify potential issues, improvements and provide general ongoing support
  • Provide long-term client-specific technical support to ensure successful end-user adoption and overall client success
  • Review client-specific deployment reports developed by on-site trainers
  • Assist in creating client-specific training guides and documentation
  • Process client orders and deliver hardware to direct to the customer

Requirements:

  • Do-whatever-it-takes attitude to customer success
  • 2+ years of relevant work experience implementing technical solutions
  • Bachelor’s degree 
  • Experience working with IT solutions and/or mobile technologies
  • Experience gathering and implementing deployment based requirements for a technical solution 
  • Comfortable supporting iOS and Android operating systems
  • Authorized to work in the US
  • Willing to travel up to 25% throughout the US

Preferred Experience and Qualities:

  • Experience working in the utility, energy, or pipeline industries
  • Experience working with field-based data collection, including mapping and surveying technologies
  • Advanced experience with Microsoft Excel, Word, and Powerpoint
  • Experience troubleshooting and problem-solving technical solutions
  • Experience developing deployment and training plans
  • Experience creating testing scripts for a technical solution
  • Experience creating technical documentation
  • Fluency in both the English and Spanish languages
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Location

Locusview is easily accessible via public transportation and within walking distance of some West Loop's hottest restaurants and bars.

An Insider's view of Locusview

How do you collaborate with other teams in the company?

It's easy to book time with other people or find out which conversations are already happening because everyone's calendar is viewable to all. Established cross-team groups are typically led by a point person. I can't overstate how much I appreciate both of those.

Dan

Product Manager

How has your career grown since starting at the company?

This open-minded environment has provided opportunity to grow my skillset in leadership and team management alongside my technical project management skills. After starting at LV as an App Specialist, I have risen to challenges and now find myself in a supervisory role.

Beth

Technical Project Manager

What are Locusview Perks + Benefits

Locusview Benefits Overview

Our total rewards package includes a number of benefits aimed at helping you and your loved ones stay healthy and happy. We cover 80% of costs for our medical, dental, vision plans, and offer matching funds on your 401(k).

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Locusview's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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