Implementations Consultant at Yello

| Chicago | Remote
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Company Description:

We’ve all had a recruiting experience that stands out, either because it was magical or ‘oh so horrible.’ 

The technology that recruiting teams use to find, connect with, and advance talent often shapes a candidate’s experience. Yello’s software enables employers to recruit effectively and efficiently. If it excites you to be a part of a team that helps some of the world’s largest brands connect with their talent, then come grow your career with Yello. 

Founded in 2008, Yello is a venture-backed talent acquisition software company that empowers Fortune 500 and fast-growing enterprise companies to find the best talent for their organizations. Our solutions help recruiters love their work — and helps people early in their careers find their dream job. 

~We believe in bringing our authentic selves to work. 

~We are hungry to learn and are forever curious.

~We do put our customers first, leading with our expertise.

~We focus on execution.

~And last but not least, we strive to start with empathy in all of our interactions.

ABOUT THE ROLE:

The Consultant is a liaison to our clients and provides them with expertise and support during the implementation process, from first touch to final upload. This role acts as a consultative client liaison and provides expertise and support to implementation leads to define project scope, develop project plan, determine necessary resources and establish project timeline. 

RESPONSIBILITIES:

  • Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication
  • Ensure quality and service standards are met; including client contractual deliverables related to the implementation process; define metrics for measuring client satisfaction
  • Offer a “train the trainer” solution to our clients who will then deliver your insights to the rest of their team
  • Conduct project evaluations and create recommendations based on lessons learned. Identify both successful and unsuccessful project elements and establish best practices for project execution
  • Create and manage the UAT (User Acceptance Testing) portion prior to client roll-out
  • Act as a product expert as you perform demos of the different features of our comprehensive software solution for the college recruiting space
  • Manage Client requests including system customizations and uploads
  • Provide training to clients on the best way to use our award-winning, world-class recruitment software
  • Identify upsell opportunities
  • Manage client expectations and advocate customer needs/issues cross-departmentally
  • Program manage account escalations
  • Customize implementation plans per client based on specifications in client contract
  • Detect potential issues and implement solutions when issues threaten to delay the timeline or impact budget or business operations
  • When it is safe to travel, this role requires travel to diversity conferences or client visits as needed

REQUIREMENTS

  • 2-4 years of experience related to recruiting or software implementation 
  • Project management experience and a proven ability to meet deadlines
  • Relatable nature to our clients 
  • Demonstrated ability to coordinate cross-functional teams to resolve complex issues within a designated time frame
  • Incredible attention to detail and ability to adapt quickly to our proprietary, solutions-driven recruiting software
  • Exposure to ATS’ or other recruiting software would be a plus
  • Excellent written, verbal and presentation skills 
  • Microsoft Suite (Excel, Word, PowerPoint) experience preferred
  • Self-starter, strong organizational, presentation, interpersonal and consultative skills are a must
  • Must be able to sit or stand for continuous periods of time
  • This role frequently communicates/interacts with individuals, must have strong written and oral communication skills
  • Yello reserves the right to assign or reassign the responsibilities and requirements to this job at any time
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • FigmaDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We're located in the Loop, a block from the Art Institute and Millennium Park. Our office offers panoramic 360 degree views of Chicago.

What are Yello Perks + Benefits

Yello Benefits Overview

Health
Wellness
Financial
Giving
We've got you covered!

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Yello has a number of committees and groups including the Flair committee as well as [email protected] and [email protected] (to name a few)
Daily sync
Open door policy
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
DEI Council [email protected] YelloPride YelloBrigade
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Company sponsored short-term disability insurance covers 100% of annual salary for up to 13 weeks.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Company sponsored life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Yello provides employees with a 401(k) matching plan managed by John Hancock. We match 3% of contributions with a 4-year vesting schedule.
Company Equity
Yello offers equity to employees at their 1 year anniversary.
Performance Bonus
Yello's performance bonus is an annual bonus of up to 10% of an employee's base salary. Payout is based on company and individual performance.
Match charitable contributions
While we don't match yet, we value giving back to causes that create a positive social impact. Through Percent Pledge, we help employees seamlessly give monthly to their favorite causes
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Yello offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Yello hosts lunch and learn meetings twice per month.
Cross functional training encouraged
Promote from within
Time allotted for learning
Yello has a 'Learning Day' every 2 weeks on Friday to allow employees to set aside half a day for learning of any kind.
Online course subscriptions available

Additional Perks + Benefits

Yello sponsors office sports leagues and offers discounted memberships to Chicago Athletic Clubs and 55 Fit (right in the building!) • Yello is dedicated to supporting career progression through professional development opportunities, mentorship and continued education • Yello offers the benefit of a student loan repayment plan and a 529 plan through BenefitEd with an annual company match to help you or your family continue your financial health. Yello offers healthy catered lunches each week and 2 fully stocked kitchens with fresh fruit and snacks to keep you nourished.

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