Inbound Customer Service Representative Mid/Eve Shifts (Remote Option) at Discover
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description
Class Start Date: July 2021
Shift Requirements: All shifts are listed in Eastern Standard Time
- 4:30 PM - 1:00 AM EST
- 5:30 PM - 2:00 AM EST
- 6:00 PM - 2:30 AM EST
- 6:30 PM - 3:00 AM EST
- 7:00 PM - 3:30 AM EST
Shifts are M-F w/weekends as assigned
Minimum of $16.00 per hour (with shift differential after 3pm: $17.60/hr)
Full Time Benefits
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.
Paid time off (at minimum, 20 personal days + 7 holidays per year)
Tuition Reimbursement for eligible US based employees
401K with company match and fixed contribution
Employee Stock Purchase Plan
Full service cafeteria featuring Starbucks and subsidized Mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover [email protected] Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
What You’ll Do
Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigate a computerized system for responding and/or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
How You’ll Do It
Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat
Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries
Leverages 2 standard screens, verbatim scripts and procedures
Builds the Discover Financial brand by providing industry-leading care and innovative solutions
Qualifications You’ll Need
Strong verbal communication and problem-solving skills
Ability to multi-task, as needed, to get the job done
Bonus Points If You Have
High School Diploma or GED
1+ years of experience in related field
A quiet workspace
Internet service with a minimum speed of 5mbps
Personal smartphone or a tablet
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.