Incident Commander (Remote) at Paylocity

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The Incident Commander is a critical role in our Technology organization. This key role helps to improve the reliability and resilience of Paylocity’s services in order to continue improving our clients’ experience on the platform. This position acts as the point person during service outages and degradation, reducing time to resolve incidents while also facilitating discussions afterward in order to maximize the amount we learn from incidents.

 

Are you the teammate we are looking for?

 

Who you are:

  • Passionate about learning & continuous improvement
  • A superior communicator with an affinity for clarity
  • Committed to exceptional results
  • Unflinching in your desire for production stability
  • Hungry to learn as much as you can about how systems interact

During the first six months, you will:

  • Join our on-call rotation as part of our 24x7 Incident Command team to handle major incidents
  • Take charge of incidents by running a cross-functional technical call comprised of internal partners
  • Drive the resolution of incidents through clear direction and time management while keeping the effort on track and moving forward
  • Interview key people involved in incidents to surface and capture risks and opportunities
  • Draft narrative descriptions that help describe “how we got here” based on chat transcripts and notes captured during incidents
  • Work with teams to follow up on Post Incident Reviews and Problem Management

Required Experience:

  • High school diploma or equivalent 
  • Minimum 4 years of experience in leading complex technology incidents, preferably in a SaaS-based environment
  • Demonstrated ability to effectively communicate details of complex issues to stakeholders, business and technical users.
  • Analytical skills, with the ability to identify themes within data and make data-driven decisions
  • Experience working with ITIL principles
  • Demonstrated high-level understanding of enterprise software and networking concepts including SaaS technologies, and SDLC.
  • Demonstrated capacity to lead under pressure, make decisions in ambiguous situations, and drive cross-group consensus in short periods.
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases

Location

Our office has modern workspaces, a cafe, and a gym. But since we're a talent-anywhere company, you may find our team members all over Chicagoland.

What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Leadership mentoring.
Online course subscriptions available
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