Incident Response Manager

Can you balance a high attention to detail, excellent people skills and perseverance in a fast-paced IT Department? Do you have experience in IT Security?


McDonald’s, one of the most recognized brands in the world, is seeking a skilled Incident Response Manager to join our IT Security Delivery Assurance Team and support day to day tactical operations for our Incident Response capability.


In this execution focused role, you will handle daily ticketing of customer concerns, incident queues, process execution, critical metrics and metrics reporting. To be successful, you are able to utilize IT tools, be responsible for documenting the necessary procedures and incident response plan of action needed to quickly mitigate and analyze security incidents as they occur. Your additional experience in process management and a familiarity with legal rules, regulations and platforms are also necessary. You are highly engaged in risk management and mitigation maintaining the forward momentum to assure all assets are operating at their full capacity and you can rapidly address security when needed.


That said, the biggest area of increase in our spending has been in technology, which is helping to drive our growth. We’re looking at how to use technology to improve the customer experience and build new customer experiences. We’re also exploring technologies that can help us reduce or eliminate repetitive tasks and make employees’ jobs more interesting and rewarding. With all the new projects and initiatives, it is an exciting time to be on the team that is helping to make a Better McDonald's!

Required Skills:




· A minimum of 3-5 years in IT Security Incident Management




· Global problem and incident management experience




· Experience with legal operations and working with a SOC/NOC




· Hands-on experience with security and access technologies




· Experience with prevention and threat detection devices




· Understanding of NIST Framework




· CISSP certification




· Project management and ITIL methodologies




· Passion and Personal Accountability




· Guidance Encase Forensics and chain of custody knowledge




Desired skills:




· B.S. degree in Computer Science or a related technical degree is highly desired




· Strong strategy, process, and policy development skills




· You have a high level of communication and interpersonal skills




McDonald’s Corporation is an equal opportunity employer committed o a diverse and inclusive workforce.

· Primary Responsibilities include, but are not limited to:
· Monitoring all operations, networks and infrastructure for security issues and investigate an incident as needed.
· Manage the Incident response team and SOC.
· Create and maintain security metrics aligned to security and performance
· Manage vendor deliverables
· Ensure tickets are being triaged within our assigned SLA, manage ticket queues.
· Monitor internal and external policies for compliance.
· Develop security standards and standard methodologies for the organization.
· Plan and carry out an organization’s Incident Response plan (IR).
· Create and direct the security information assurance for the organization.
· Provides support for complex computer network exploitation and defense techniques to include deterring, identifying and investigating computer and network intrusions.
· Prepare reports that document security incidents and the extent of the damage caused by the incident.
· Provides technical support for a comprehensive risk management program identifying critical processes and systems; current and projected threats; and system vulnerabilities.
· Research the latest information technology (IT) security trends.
· Being able to quickly classify an incident and begin the necessary course of action.
· Ability to review logs in order to perform digital forensics.
· Drive lessons learned and remediation activities throughout the organization.
· Recommend security enhancements to management or senior staff.
· Work with legal compliance, litigation, and privacy for forensics review of company assets.

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Technology we use

  • Engineering
  • Product
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    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
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    • AngularJSFrameworks
    • ASP.NETFrameworks
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    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
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    • Microsoft SQL ServerDatabases
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    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Culture
Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Match charitable contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Parking
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Continuing Education stipend
Paid industry certifications
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