Inside Support Representative

| Northwest Suburbs

An empty treadmill isn’t compelling, but once someone steps on it, the stories are limitless. Our goal is to connect people emotionally to their fitness journey. We are a global team coming from different cultures and backgrounds with a shared passion to achieve and live our mission of inspiring healthier lives.

 

Inspire. Innovate. Make an impact and join our team!

 

Timeline to Hire:  Please note that we are looking to hire for this open position in Fall 2020.

 

Special note:  During the near-term and for a temporary period, this role will be 100% remote/work-from-home. Eventually, the primary work location for this position will be at the global headquarters in Rosemont, IL.

 

As the Inside Sales Representative at LIFE FITNESS, you will

  • Partner with the field sales team to develop sales proposals and quotes for customers.
  • Answer customer questions regarding commercial products, services and solutions.
  • Work cross-functionally (Credit & Leasing, Service, Delivery & Installation, etc.) to ensure that a seamless and superior customer experience is delivered throughout the sales process.
  • Provide timely resolution to Credit and/or Leasing issues and holds.
  • Offer tactical support to the Field Sales team to generate, develop, qualify, and manage new customer acquisition efforts.
  • Maintain consistent communication with the field sales team regarding current prospects, leads, opportunities and orders.
  • Become proficient in all sales tools, quoting, qvidian, HD Configurator etc.
  • Investigate and manage resolution of any issues that may impede prompt delivery and successful installation of customer orders
  • Collaborate with Customer Ops team to develop continuing education courses for Field Sales to reduce errors and RMAs
  • Enter, update, track and manage all customer information within Salesforce.com
  • Through critical thinking and collaboration create an environment that is flexible and agile for continued improvement of process and the customer experience. 
  • Other duties as assigned

 

What are we looking for in you?

  • Bachelor’s Degree required
  • 1+ years direct sales, inside sales or B2B experience strongly preferred
  • Previous experience in Athletics / Health Club / Fitness Industry / Vertical Markets preferred
  • A proven ability to think ahead and work independently with minimal supervision to develop and execute strategic sales plans to increase sales and revenue growth
  • Technically savvy, proficient in the use of Microsoft Office (e.g. Excel, Word & PowerPoint) is required; prior Salesforce.com and/or Oracle experience preferred
  • Strong written and verbal communication skills required
  • Proven ability to work efficiently and manage competing priorities in a fast-paced environment.
  • Excellent time management, focus, attention to detail and self-motivation to work in a remote setting. 
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • AndroidLanguages
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SolidWorksDesign
    • JIRAManagement
    • DrupalCMS
    • SalesforceCRM
    • PardotCRM
    • MailChimpEmail
    • Oracle EloquaLead Gen

Location

10601 Belmont Avenue, Franklin Park, IL 60131

An Insider's view of Life Fitness

What projects are you most excited about?

Life Fitness On Demand is a digital library of instructor-led classes streamed on our app and cardio equipment. Collaborating with the brightest minds at Life Fitness, I've led and seen it grow from conceptualization to product launch. I am excited as we continue to enhance the in-workout user experience and integrate new technologies.

Arturo

Director, Product Development

How has your career grown since starting at the company?

I’m proud to say that my career has shown consistent progression over the last two decades. In college, I began my journey as a part-time office admin and am now one of our IT leaders. I held various analyst roles within the business and IT. My growth has been truly influenced by some amazing leaders who saw my potential and supported me.

Deanna

Director, Business Solutions

What are Life Fitness Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Life Fitness employees have access to an FSA
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Fitness' health insurance policy covers some out of pocket expenses.
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Life Fitness offers team fitness initiatives including in-office yoga, in-office fitness classes, and sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Life Fitness provides employees with a flexible work schedule that includes summer hours, flexible start and end times.
Remote Work Program
Our remote work program includes work from home and the ability to work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Life Fitness sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Our game room includes ping pong, a pool table, foosball, shuffle board, and darts.
Happy Hours
Happy hours are hosted on occasion.
Parking
We offer employees free on-site garage parking.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Free onsite gym at all office locations.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Life Fitness hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Paid industry certifications
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