Insurance Client Service Representative

| Chicago
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About Guaranteed Rate:

Guaranteed Rate Insurance is an Independent Insurance brokerage offering personal lines, life, and commercial insurance products to our customers. Guaranteed Rate Insurance is one of the fastest organically growing Insurance agencies in Chicago. You will have access to cutting edge technology, business applications, and management tools. We have designed a platform that allows you to push the boundaries of your capacity. At Guaranteed Rate Insurance, we believe that service is at the core of everything we do. Serving others is more than what we value, it represents our way of being and dictates how we interact with our customers, loan teams, each other, and ourselves. Serving is a privilege and an honor, it is the foundational element that we focus on to build our business of formidable size and strength.

Insurance Client Service Representative

You are accountable for responding to client request about policy changes, policy updates, and coverage questions. As the Insurance Client Service Representative, you will need to be committed to excellent customer service and feel comfortable cross selling to other products. This is a great opportunity for a high energy multi-tasker with attention to detail. The Insurance Client Service Representative will interact extensively with clients and carriers to provide all levels of service.

In this position you will:

  • Build rapport with existing customers to offer the best solutions to their specific needs or requests
  • Provide timely and appropriate responses to customer inquiries from emails and phone calls
  • Liaison between clients and carriers
  • Process Certificates, Endorsements, Binders
  • Cross-sell products to existing clients
  • Ensure positive customer experience with every interaction

Preferred Qualifications:

  • Must have Minimum one to TWO years insurance services/account management experience
  • Current Property and Casualty License
  • Genuine care and concern for customers and their insurance needs
  • The ability to multi-task while using a tech-savvy approach to service and sales
  • Ability to effectively interact, engage, and communicate with internal and external partners
  • The ability to work individually and within a team concept in a fun, fast-paced environment
  • Must be able to persevere through difficult client interactions
  • Proficient of Microsoft Office products

What is in it for you:

  • Opportunity to work with a highly respected company, one that prides themselves on offering unparalleled service to their clients
  • Opportunity to help through Guaranteed Rates Foundation
  • Healthy, Balanced and Fun environment
  • A salary package exceeding industry standards, including Health, Dental, Vision and 401K plan
  • Located in one of the most accessible areas of the city

 

Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason, as protected by law.

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Location

3940 N. Ravenswood , Chicago, IL 60613

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