Company Description

NielsenIQ Brandbank is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers, and wholesalers across the globe. With over two decades of experience in the FMCG industry, Nielsen Brandbank operates in over 16 countries, distributing over 50 million digital product assets from 7000+ global brands to 260+ retail and wholesale partners. As a world leader, we are ever-evolving to create, manage, distribute, optimize and measure product content across the FMCG industry, powering an enriched omnichannel shopping experience. For more information, visit www.brandbank.com. 

Job Description

As an Integration Support Specialist, you will be responsible for the 1st line support of feeds to data consumers. The role requires you to have a good blend of both customer & technical skills as you will often be required to talk with both commercial & technical contacts.

This leads to:

• Improved time to resolution 
• Providing the known first point of contact for all Client Integration Incidents and Service requests 

 What you will do

• Provide 1st line support for internal & external customers
• Day-to-day management of the Client Integration IT Service Management tool, making sure SLAs are met by responding to and resolving tickets in a timely manner.
• Develop a thorough understanding of every aspect of the Brandbank service including an understanding of consumer content and/or online retail industry and related technologies.
• Monitor Client Integration services to ensure agreed uptime is met.
• Perform troubleshooting on Client Integration production issues and recommend appropriate solutions and monitor all Client Integration maintenance activities.
• Set up new client standard feeds and work with the client and internal teams.

We’re looking for people who have

• Understanding of Databases and SQL is required.
• Understanding of XML and Web Technologies is required.
• A strong level of technical knowledge.
• An understanding of complex data structures.
• Excellent communication skills, including building customer rapport.
• Ability to manage your own time effectively
• Ability to manage multiple projects concurrently
• Ability to work under pressure 
• The ability to understand and dive into the detail of a solution, e.g. API definitions.
• Desire to learn and develop new skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.