Req ID:  33043

Travel:  None

Location:  

Chicago, IL, US, 60606

Education:  Two years of college or technical school

Experience:  At least 3 years of experience required

Equivalency:  Combination of education & experience considered

Are you up to the challenge?

•     To provide prompt and accurate support to Gogo CA/IUntelsat users, employing a high degree of customer service and technical expertise

Can you drive these processes?

• Respond to customer requests for support via telephone, e-mail, or walkups
• Provide accurate and creative solutions to user problems in a timely manner
• Assist in the resolution of user and support issues to ensure timely distribution of knowledge and positive impact on user satisfaction
• Break/fix support of IT equipment (laptops, desktops, printers and smartphones)
• Maintain IT device inventories as instructed by Service Desk Manager.
• Proficient in supporting VTC related meetings and equipment
• Assist in training end users
• Relationship building (people) skills

You should definitely have:

• Excellent communication skills (both verbal and written)
• Excellent organizational skills, ability to take technical direction and ability to prioritize tasks
• Strong understanding of distributed systems architecture and general knowledge of multiple technical disciplines
• Technical knowledge and aptitude in the areas of networks, network topologies, PC workstations (configuration and connectivity), remote network access, network file servers, applicable software and troubleshooting techniques
• Ability to understand and assist in solving network server problems or network infrastructure issues
• Demonstrable experience in the first level support of laptop and desktop computers.
• Demonstrated problem-solving skills
• Ability to maintain a high level of client trust and confidence in the understanding of and concern for clients’ needs
• Must possess a motivated and team player work ethic
• Windows 7, 10 and macOS
• MS Office 365
• VPN
• Printers/copiers setup and troubleshooting
• Smartphone support
• Good understanding of TCP/IP
• Active Directory knowledge
• Ability to lift 60 lbs. and maneuver a cart laden with computer desktops/laptops/monitors
• Driver’s license with a good driving record
• Reliable transportation for infrequent on-site warehouse support

It would be nice if you had:

• RingCentral Administration
• MS SCCM, InTune, Autopilot and MDM
• Strong macOS experience
• Certifications in Windows 7, 8 or 10, Network+, and/ or Microsoft Server Technologies

What it’s like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

•           We emphasize personal and professional growth

•           Awesome benefits including PTO, medical, tuition reimbursement, and training

•           Fun, diverse, and inclusive culture

About Us:

We’re Gogo Commercial Aviation an Intelsat company. We believe the internet should do everything it does on the ground, in the sky. Our worldwide inflight Wi-Fi services have made internet and video entertainment a regular part of flying. We are a diverse and mission-minded group of professionals all working together in extraordinary harmony. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. Be prepared to join a performance-obsessed team that is passionate about bringing the internet to every device, every flight, everywhere.

• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
• Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world’s leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat’s customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.