Advertisement

IT Business Management (ITBM) Practice Manager

| Hybrid
Sorry, this job was removed at 3:27 p.m. (CST) on Tuesday, September 18, 2018
Find out who's hiring remotely in West Suburbs.
See all Remote Cybersecurity + IT jobs in West Suburbs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Description

Global Services– IT Business Management (ITBM) Practice Manager

Location(s): US Based (Remote – Near Major Metro)

This position reports to: Global Practice Leader – ITBM / ITAM

 

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

 

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

The ITBM Practice Manager with focus on the America’s geography will be responsible for managing practice resources and business processes across all areas of specialization, incubation and investment.  They will lead, manage and support their direct reports (Practitioners & Technologists) in order to develop and maintain a high performing team. The Practice Manager will work in partnership with the Practice Leads in each area of specialization to ensure deliverables to AMER Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes. They work in partnership with the AMER Customer Delivery Managers to assure the Practice is executing and delivering on our financial commitments of margin and revenue recognition to the business and the CSAT outcome for Services. Practice Managers will support and partner with Practice Leads, other Practices, AMER Customer Delivery and the Services Bid Desk on Customer Use Cases that support standard and repeatable deployments.

What you get to do in this role:

  • Be a key member of the overall practice management team
  • Be a Subject Matter Expert in ITBM solutions & best practices
  • Perform people development, including coaching and mentoring for technical and practitioner roles, as appropriate
  • Be accountable to ensure deliverables to AMER Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes
  • Execute on the Global Professional Services and Product & Services Portfolio Go-To-Market strategies
  • Provide support to Product Line Sales (PLS), Product Line Sales Solution Consulting (PLS SC), Services Sales and Customer Delivery teams for Bookings and Revenue attainment
  • Partner with supporting teams such as Resource Management, Services Bid Desk and Services Sales to tactically support the positioning, development and delivery of customer engagements
  • Manage Practice Resource Allocations, Development Plans and MBO (for direct reports)
  • Act as the First Level of Escalation for Resource Issues
  • Achieve and Analyze Practice and Individual KPI’s, Metrics and MBO’s for GEO
  • Manage CSAT and Performance Indicators for Implementation Success and Achievement in Partnership with GEO Customer Delivery
  • Identify and lead changes in areas where improvement (efficiency and effectiveness) is possible by recommending solutions that detail pros, cons and risks

 

 In order to be successful in this role, we need someone who has:

  • Undergraduate in Communications, Business or equivalent qualification through 5+ years of experience, MBA Desired
  • Prior leadership experience in a professional services organization in one (or more) of the following roles (required): PMO, Service Delivery, Services Sales, Program/Project Management, Implementation Services, Process Engineering
  • Experience building and managing diverse, global high performing teams
  • 1 to 3 years of experience designing and developing service capabilities, services portfolios, service channel organizations and their partners
  • Be highly motivated, driven and passionate about the intersection of technology and business challenges
  • Dedication and commitment to customer success
  • Strong people development, including coaching and mentoring for business and technical roles
  • Ability to present technical and/or services business concepts in a comprehensive and concise manner
  • Ability to interface and develop relationships with other ServiceNow departments.
  • Excellent oral, listening and written communication skills, including presentation, facilitation and public speaking skills
  • Ability to interact with and influence a wide range of employees, including senior management, and entry-level personnel across a wide number of ServiceNow departments
  • Initiative - Proactive, self-motivated, and self-directed
  • Ability to drive deliverables and results, which involve people who do not directly report to you
  • Strong organizational and time management skills
  • Domestic travel required up to 50%

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

More Jobs at ServiceNow

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about ServiceNowFind similar jobs like this