Overview

At Relativity, we make great software that helps users organize data, discover the truth, and act on it. Our product is used by more than 13,000 organizations around the world – in the cloud, on-premises, or both – to manage large volumes of data.

Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.

As an IT Business Services Manager, you will help own the vision and drive the success of IT services that support and enable the kCura organization. To do this, you will build relationships with key stakeholder, anticipate new opportunities, prioritize the project portfolio, and ensure the satisfaction and success of our customers.

Responsibilities

• Responsible for the satisfaction of internal customers across the range of the IT service portfolio
• Anticipate new and innovative IT demands, new product or service opportunities, and identify systemic service issues
• Responsible for the overall strategic direction, ensuring that the right services are offered, and make the decisions about when to create, extend, or retire services within the IT service portfolio
• Establish the success criteria and service levels for services and ensure that they are met or exceeded
• Be outwardly focused on service outcomes, opportunities for improving customer experiences, and working as a team of business service managers to negotiate and resolve process issues to optimize the entire portfolio of services
• Understand and breakdown the internal customer workflow and map to the IT business services offered
• Be the voice of the internal customer with the service delivery teams. Gather, prioritize, and communicate feedback and feature requests
• Monitor the internal customer’s success indicators, and translate into actionable strategies to drive maximum value of the IT service portfolio
• Contribute thought leadership and best practice around business transformation and user adoption
• As a leader of the Business Service Manager team, mentor the development and support of the Business Service’s team members, including goal setting, continuous training, continuous coaching, and continuous feedback.

Qualifications

• BA / BS in Business, Computer Science, Technical Communication or related discipline, or at least eight years working in a technology and/or consulting industry
• Experience implementing enterprise software or other complex IT projects
• Must have expert level process knowledge and proven experience with planning and roadmaps for SaaS/Cloud platforms, specifically with Salesforce and the market to cash process 
• Proven experience at program management within organizations undergoing growth, helping to effectively drive change across groups
• Proven experience leading and facilitating meetings and workshops
• Must be a self-starter, creative, high energy, and comfortable working in a start-up paced software company
• Strong consulting skills and proven results working as a trusted advisor to drive business value to internal customers
• Ability to work with cross-functional teams from Marketing, Sales, Customer Support, Customer Success, Finance/Accounting, Engineering, and Human Resources
• Working knowledge of software development process and software design

About Us

Our software has more than 150,000 active users in more than 40 countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and more than 195 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges.

If you’re ready to grow with us, we’d love to hear from you.