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IT Change Manager

| West Suburbs

Summary

The Change Manager’s role is to oversee and coordinate the life cycle of all changes made to the IT environment. The Change Manager’s main objective is to facilitate improvements to services with minimum system interruption. Along with technology implementations, other aspects of the Change Control process may include, but are not limited to, licensing changes, risk assessment, and workforce/human resources transformations. In addition, the Change Manager participate in coordinating and scheduling Change Advisory Board meetings.

The Change Manager will help the client examine and refine a change control policy to conform to the client’s SLRs and SLAs. The Change Manager estimates cost, workload and schedule impacts of change requests. He/she negotiates scope changes, determines how to handle each change request, and assigns change requests to appropriate staff. The Change Manager will report to the Service Delivery Manager.

Responsibilities

  • Develop Change Management policies, procedures, processes, and training requirements as appropriate to the client’s IT and business requirements
  • Work with ServiceNow developer to automate change processes and workflows within ServiceNow
  • Coordinate all changes to the IT infrastructure, including the data center infrastructure with attention to changes that may affect standing SLRs and/or third parties
  • Coordinate, schedule, and conduct Change Advisory Board (CAB) meetings including creation of Board and its composition, review of planned changes and results of changes made, ensuring that all appropriate parties are invited and represented in accordance with approved CAB policies
  • Collaborate with IT support managers and subject matter experts to ensure RFCs are complete
  • Obtain approval(s) for any license change or replacement
  • In accordance with Change Management policies, review all Implementation and Migration plans and schedules
  • Receive and document all Change Requests and classify proposed changes to the Services, (e.g., change cost, risk impact assessment, and system[s] security considerations)
  • Develop and maintain a schedule of planned approved changes for review
  • Provide change documentation as required, including metrics as to how effectiveness of the change will be measured
  • Publish and communicate the scheduling and impact of approved RFCs to all appropriate IT and business unit stakeholders
  • Monitor changes, perform change reviews, and report results of changes, impacts, and change effectiveness metrics
  • Verify that changes satisfy predetermined effectiveness metrics and determine follow-up actions to resolve situations where the change failed to meet objectives
  • Manage Problem Management process for failed changes
  • Close out RFCs that meet the change objectives or changes that are abandoned
  • Provide Change Management reports as required
  • Ensure that appropriate back-out plans are documented and in place in the event of system(s) failure as a result of the change
  • Oversee the approved change build, testing, and implementation to ensure appropriate staffing and completion according to the Change Management schedule
  • Oversee thorough release testing and assess any business risks related to changes that are not fully tested prior to implementation

Requirements

  • 4-year college degree within Computer Science/Engineering is preferred or relatable professional experience
  • 10+ years of overall IT Change Management experience
  • 3+ years of experience in Change Management in a 5000+ user environment
  • Strong knowledge of IT Infrastructure including: Data Center Operations, Network Operations, End User Computing, and Held Desk
  • Experience with automated Change Management tools preferably ServiceNow
  • ITIL certification a plus
  • Experience with conducting or overseeing design/configuration work and pre-release testing

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • SqlLanguages
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • SAP HANADatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • AsanaManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • SAP ByDesignCRM
    • MailChimpEmail

Location

SDI's HQ is located in the newly redeveloped Aon Center, overlooking Millenium Park and in the heart of downtown Chicago.
At growth-focused SDI, even the CEO finds time to be a mentor
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An Insider's view of SDI Presence

How would you describe the company’s work-life balance?

SDI supports a healthy work-life balance & offers the right tools through our wellness program to champion my health which is very essential for me as a new parent. I always look forward to our HuddleUp team outings because they boost employee morale & help coworkers (especially those offsite) to get to know each other in a non-stressful capacity.

Robert

Commercial Real Estate Consultant

What projects are you most excited about?

I am most excited about the new Cyber Security offering we are working on for the West Coast. I hope to be a valued member of the SDI team and that we can bring a new line of business that has not been able to offer local governments without the use of partners in the past.

Wesley

Managing Consultant

What makes someone successful on your team?

SDI provides a platform that allows employees to challenge the status quo, never settling for the average who’s content with just fulfilling the context of their own roles & responsibilities. SDI has created a work environment that pushes the envelope of consistently hunting for new ways to solve a problem or self-improvement, never sitting still.

Manny

Solution Architect

What is your vision for the company?

We aim to be the IT managed services partner of choice for Chicagoland’s leading governments and private sector organizations by providing top technical talent: versed in our clients’ technologies of choice, passionate about our clients’ business, and prepared to make an impact from day one.

Mark

Chief Operating Officer

What’s the vibe like in the office?

SDI has a collaborative group of diverse and talented people who are generally very hard working and willing to go the extra mile to contribute to the success of the company. It truly is an awesome work environment and we have a leadership team that cares about the health and wellbeing of the employees.

Lola

Marketing Manager

What are SDI Presence Perks + Benefits

SDI Presence Benefits Overview

SDI Presence offers comprehensive benefits for its employees:

401K plan with a company match
Cell phone reimbursement
Company-wide quarterly profit sharing
Education reimbursement
Medical, Life, Vision, Dental, Short-Term, and Long-term benefits package
Generous PTO plan
Flexible Work Hours

Company perks include Team HuddleUp Outings, Birthdays and Anniversaries Celebration, Weekly Fruit and Snacks, Community Philanthropic Events, Wellness Seminars, Friday Afternoon Club (FAC) events and many more!

Culture
Volunteer in local community
We partner with Mercy Home and also participate in local volunteering events such as Ring Side, ALS Walk for Life, and the American Heart Association.
Partners with Nonprofits
We currently partner with the American Heart Association and Cystic Fibrosis Foundation.
Friends outside of work
Eat lunch together
Intracompany committees
SDI Presence has various internal committees such as the GREEN team.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Being MBE (Minority Business Enterprise) certified, SDI Presence's management team is as diverse as our local staff and our Chief Development Officer is focused on continuing our initiatives.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
SDI Presence employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $12000 monthly maximum payout.
Dental Benefits
Our dental plan covers $75 of expenses.
Vision Benefits
The vision benefits plan covers an annual exam and up to $130 for glasses and/or contact lenses.
Health Insurance Benefits
SDI Presence offers three different health plans under Blue Cross Blue Shield of Illinois.
Life Insurance
SDI Presence offers basic life insurance which is one times your annual earnings plus $25,000 to a maximum of $225,000.
Wellness Programs
Team workouts
SDI Presence's team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
SDI Presence's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
SDI Presence provides employees with a 401(k) matching plan managed by [provider]. We match 2% of contributions up to 60% of an employee's annual gross pay.
Performance Bonus
In some cases, SDI Presence does offer a variable compensation plan.
Child Care & Parental Leave Benefits
Flexible Work Schedule
SDI Presence provides employees with a flexible work schedule that includes Summer hours, Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
SDI Presence sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
SDI Presence employees receive between 13 and 25 days per year of paid time off based on years of service. It also included a "floating holiday" in addition to PTO.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
SDI Presence offers pre-tax commuter benefits for all Illinois employees.
Company Outings
SDI Presence hosts company outings Semi-annually called HuddleUps.
Stocked Kitchen
SDI Presence's kitchen provides free coffee, and tea and fresh fruit on Fridays.
Happy Hours
Happy hours are hosted Once per month.
Relocation Assistance
Our relocation assistance plan offers a maximum reimbursement of $5000.
Professional Development Benefits
Job Training & Conferences
SDI Presence offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $2000.
Diversity Program
Lunch and learns
SDI Presence hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Time allotted for learning
Customized development tracks
Paid industry certifications
We have annual budget of up to $2,000 for paid industry certifications per person but could be more depending on position requirements.
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