IT Desktop Administrator is a technological Swiss army knife working on desktop support, server setup, network and system issues all while helping with the smallest tech questions. 

Responsibilities & Essential Duties:

• Provide Level 1-2 support for Windows and macOS laptops, along with user access to network resources and applications, both locally and via remote access.
• Use scripting languages to automate repetitive or difficult tasks.
•  Diagnose problems and perform root cause analysis through troubleshooting skills, logic, research, and testing.
• Provide direct support for company resources, software installs and upgrades, office relocations, and expansions and offer input on system improvements.
• Maintain existing documentation and create new documentation as required.
• On the job training and interdepartmental training is highly encouraged.

Requirements

• 3+ years of experience in a corporate environment
• 3+ years of experience with desktop management and automation technologies
• Experience with AD, O365, Confluence, G-Suite, and other cloud based softwares
• Working knowledge of scripting languages
• Basic network troubleshooting experience with familiarity of Linux
• Experience with SSO and MFA a plus
• Critical thinking skills with the ability to identify root causes and develop solutions to complex problems
• Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision
• Strong planning and organizational skills, with the ability to document processes and procedures

About Ocient:

Ocient is a Chicago-based, venture-funded startup building a SQL compliant, exabyte-scale database platform that achieves 1,000x better performance than Hadoop and NoSQL systems. It is a distributed system optimized for NVMe drives, RDMA networks and high core count processors and is written in C++.  We are led by a management team with seven successful startup exits, including Cleversafe which was the largest software startup exit in Chicago’s history.