IT Desktop Administrator

| Chicago
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IT Desktop Administrator is a technological Swiss army knife working on desktop support, server setup, network and system issues all while helping with the smallest tech questions. 

Responsibilities & Essential Duties:

  • Provide Level 1-2 support for Windows and macOS laptops, along with user access to network resources and applications, both locally and via remote access.
  • Use scripting languages to automate repetitive or difficult tasks.
  •  Diagnose problems and perform root cause analysis through troubleshooting skills, logic, research, and testing.
  • Provide direct support for company resources, software installs and upgrades, office relocations, and expansions and offer input on system improvements.
  • Maintain existing documentation and create new documentation as required.
  • On the job training and interdepartmental training is highly encouraged.

Requirements

  • 3+ years of experience in a corporate environment
  • 3+ years of experience with desktop management and automation technologies
  • Experience with AD, O365, Confluence, G-Suite, and other cloud based softwares
  • Working knowledge of scripting languages
  • Basic network troubleshooting experience with familiarity of Linux
  • Experience with SSO and MFA a plus
  • Critical thinking skills with the ability to identify root causes and develop solutions to complex problems
  • Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision
  • Strong planning and organizational skills, with the ability to document processes and procedures

About Ocient:

Ocient is a Chicago-based, venture-funded startup building a SQL compliant, exabyte-scale database platform that achieves 1,000x better performance than Hadoop and NoSQL systems. It is a distributed system optimized for NVMe drives, RDMA networks and high core count processors and is written in C++.  We are led by a management team with seven successful startup exits, including Cleversafe which was the largest software startup exit in Chicago’s history.

 

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