Company: Oak Street Health

Title: IT Expansion Associate

Location: Treehouse

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description:

The IT Expansion Associate role is an integral part of our growing team and will report to the Expansion Manager. The role will support various expansion activities as it relates to IT support as needed. 

Core Responsibilities:

• Troubleshoot IT issues from desktop, printers, and network 

• Ensure continuous uptime for computers, printers and peripherals, and working with vendors to service basic medical equipment 

• Work closely with our Help Desk professionals on "trouble tickets" assigned to you 

• Assist other techs on the Help Desk with troubleshooting issues 

• Work with vendors on escalating issues, as necessary 

• Assist with company expansion in multiple states, including setup of equipment, such as network racks, LAN and wireless network, desktop computers, scanners, printers, TVs, phones and conferencing equipment 

• Accurately document network equipment and wireless locations, including photos of performed work for data tracking purposes

What are we looking for?

We're looking for motivated professionals with: 

• At least 3-4 years onsite experience required

• Bachelor's degree preferred

• Ability to travel 60% out of state for 1-2 weeks at a time 

• Team lead or management experience a plus 

• Experience working with multiple versions of Windows

• Demonstrated PC skills (MS Office, Google docs) 

• Access to reliable transportation (work related driving expenses will be reimbursed) 

• Experience with Cisco Meraki routers, switches and wireless access points 

• Ability to lift 50 or more pounds

• Cat 5e and Cat 6 cable experience 

• Competent working with power tools and hand tools 

• Cable management experience 

• Basic knowledge of printers and scanners

• Knowledge of fiber and coax cable 

• Professional experience working in a fast-paced environment 

• Ability to communicate clearly with clinic staff and upper management 

• US work authorization

What does being "Oaky" look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture

• Fast-paced and innovative environment

• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
   

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.