IT Help Desk Analyst

| Chicago

As the IT Help Desk Analyst, you will support and maintain in-house technology, equipment and IT assets. You will install, configure, diagnose, repair, and upgrade all corporate hardware equipment and software tools, while ensuring optimal performance. You will also troubleshoot problems in a timely fashion, and provide end-user training and assistance where required.

What You'll Do:

  • Write technical specifications for purchase of corporate technology equipment, networking hardware, and related products
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs
  • Deploy workstations, servers, printers, scanners, local firewalls, encryption systems, and all host security systems
  • Install, configure, test, maintain, monitor, and troubleshoot end user hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices
  • Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed
  • Provide high quality support to customers and users handling requests and issues making IT SLA engagements are met.
  • Support VoIP infrastructure and its associated software, call management systems, voice mail, and interactive voice response
  • Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices and defined security procedures

What You'll Need:

  • Bachelor's Degree or equivalent experience required
  • 1-3 years' experience with end user support
  • Technical knowledge of network, PC, and platform operating systems
  • Technical knowledge of current systems software, protocols, and standards
  • Hands-on software and hardware troubleshooting experience
  • Experience documenting and maintaining configuration and process information

 

Stats Perform Core Values

One Team

We foster a culture of respect and collaboration to selflessly support and engage our teammates

 

Committed Players

We are proud and passionate about the work we do and our role in sport

 

Dedicated to Client Success

We keep our client's goals at the center of everything we build and do; when our clients win, we win

 

Always Innovate

We aspire to innovate in all of our work to disrupt and shape the future of our industry

 

Be The Best

We have a relentless pursuit of getting the job done right and celebrating the results

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • AWSLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • CaffeFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • TheanoFrameworks
    • TorchFrameworks
    • MongoDBDatabases
    • OracleDatabases
    • RedisDatabases
    • AxureDesign
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We're in the heart of downtown Chicago, steps from the Riverwalk, bars/restaurants & cultural attractions, complete with a CTA stop in the building!

What are Stats Perform Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
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