Join some of the world’s best problem-solvers, pioneers, and out-of-the-box thinkers.

Everspring partners with leading universities to create a new standard of excellence in online education. Our dynamic and innovative team shapes the culture of our company and powers our university partners’ success. We are not a typical online education company – Everspring’s unique approach influences everything we do.

Position:

Our Technology team is committed to doing well; committed to doing things the right way; and committed to leaving it better than how they found it. This team makes things, loves to make things and makes things better. This team makes the people around them better at what they do by being great at what they do.

The IT Help Desk Support Lead is responsible for the management and support of computing and communication technology to all Everspring employees. We are looking for a mature, self-directed, hard-working, organized, collaborative individual with technical expertise who consistently delivers superior customer service.

This role is located in Chicago, IL.

Responsibilities:

• Manage the business processes associated with the procurement, implementation and on-going support of all computing and communication technology in a hybrid (Mac/Win) environment
• Maintain desktop software and hardware, including inventory of all fixed assets and software licenses
• Support end-users, including our remote workforce
• Responsible for the successful on-boarding and off-boarding of all technology for all employees and contractors
• Provide all aspects of support to users for basic software and hardware for end-user computing
• Troubleshoot problems using personal knowledge and experience
• Document solutions with scripts, checklists and guides for use by others for issue resolution
• Develop end-user guidelines
• Provide on-site end-user training
• Consult with and make recommendations to users on selection of hardware and software products to address business requirements
• Evaluate, maintain, modify and document desktop application packages, participate in the testing and evaluation of new desktop packages and implement prototypes
• Provide maintenance and support for moderately complex client products, peripherals, audio/visual equipment, network and physical moves
• Assist team in QA of new software product releases across multiple platforms, including mobile
• Perform other duties, as assigned

Requirements:

• Bachelor’s degree in technology field or equivalent work experience
• 5+ years of work experience in a technical support field with demonstrated working knowledge of the basic hardware and software products and problem solving/troubleshooting skills
• Proven track record of delighting customers
• Ability to multi-task and see projects through to completion
• Ability to work with a diverse team in a fast-paced environment

Everspring is an Equal Opportunity Employer.