IT Helpdesk Technician
IT Helpdesk Technician
Vail Systems Company Profile
The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape our perceptions and experiences. At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services to state-of-the-art IP telephony, to cutting edge real-time analytics, Vail technology makes millions of voice interactions better every day.
IT Helpdesk Technician
We'd like to add an IT Systems Administrator to our team and we'd like to know if you think you fit the bill. You will if you:
- Enjoy working in fast-paced IT field servicing multiple operating systems
- Have the ability to troubleshoot effectively
- Have the ability to work in a fast-paced environment
- Enjoy working with end-users to solve their problems
- Have excellent communication skills
What you can expect to be doing:
On any given day you will be configuring new Microsoft Windows and Apple Mac computers for users. Helping end-users with various issues that may arise with their computers. Performing upgrades to hardware and software. Troubleshooting software and hardware issues as well as various other tasks related to the computing infrastructure, again in both user and server environments.
To be considered for this position, you must have:
- A Bachelor's degree in MIS, IT, or a related field, or equivalent experience
- Experience with operating system installations on both Windows and Mac platforms (automated installations is a plus)
- Experience with Macintosh, Windows, Linux, Android, and iOS
- Experience providing advanced support for multiple enterprise applications including e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications
- Strong documentation skills and desire to use them
- Great interpersonal skills
- A strong desire to learn about new technologies
Additional qualifications include:
- Previous Helpdesk experience
- Experience with ticketing systems, such as JIRA
- Providing technical support to company employees
- Troubleshooting problems on multiple OS platforms
- Familiarity with standard networking concepts (TCP/IP, Windows Networking, VPN)
- Remotely troubleshooting local and networked printers, including multi-functional copiers
- Opening, tracking and closing all service requests, as well as managing the classification, assignment, tracking, and timely completion of requests
- Identifying and implementing innovative solutions to resolve end-user issues
- Experience supporting Microsoft Office suite of applications such as Word, Excel, and PowerPoint
- Experience utilizing spreadsheet software to develop formulas, complete calculations across multiple worksheets, and use functions
- Mobile support experience for iOS, Android, and MDM solutions