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IT MANAGER- BIG DATA

| West Suburbs

OUR STORY:

Ulta Beauty is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only one to provide our guests prestige, mass and salon products and services under one roof – All Things Beauty, All in One Place™. We put our guests at the center of all we do, committing to offer her unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery.

POSITION SUMMARY:

The IT Manager – DevOps Marketing Systems is responsible for ensuring the overall day-to-day availability and stability of our Loyalty, CRM, MDM and Marketing Analytics systems. The individual will work closely with product management, software developers and system engineers to understand system functionality and the overall system design / architecture so that appropriate operational tools can be implemented to proactively monitor the systems ensuring maximum uptime. They will participate in quality assurance activities, including performance testing to validate new business capabilities in order to prepare and plan for production deployments and subsequent operational support.

The individual must be able to effectively troubleshoot application and technical operation issues, communicate root cause analysis results and recommend improvements for the application and systems. In addition, he/she needs to identify and implement applicable operational tools, processes and procedures to facilitate proactive monitoring the digital channels and establish a baseline of service level agreements (SLAs) to measure the overall availability and stability of the systems under his/her responsibility.Individual should be comfortable working with minimal direction for extended periods, as well as assisting other team members to accomplish project success.Assignments may vary from well-defined, long term projects to ad-hoc work requests urgent to business success.

 

CORE JOB RESPONSIBILITIES:

  • Systems Development Management: Leads solution development projects which support the organization's objectives and plans. Ensures that management is both aware of each initiative and is able to provide the required resources.  Reviews the progress of development projects, ensuring that projects are carried out in accordance with agreed standards (including industry & Ulta standards), methods and procedures.
  • Relationship Management: Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. Negotiates with stakeholders at senior levels and ensures that organizational policy and strategies are adhered to.
  • Quality Management: Leads the application of appropriate quality management techniques to identify areas for improvement. Coordinates systematic corrective action to reduce errors and improve the quality of the systems and services, by examination of the root causes of problems.
  • Resourcing: Implements resource plans, including conducting recruitment interviews. Facilitates selection, assessment and on-boarding processes, and internal resource allocation.  
  • Performance Management: Supervises individuals by allocating routine tasks and/or project work. Provides direction, support and guidance as necessary, in line with individuals’ skills and abilities. Monitors progress against agreed quality and performance criteria.  

ADDITIONAL RESPONSIBILITIES:

  •  Third party vendor management and Software Support
  •  Effectively run daily status meetings and moderate outage calls
  •  24/7 support and on call rotation
  •  Configure and troubleshooting middleware systems like Apache, Jboss, NGINX, NodeJs…
  • Lead and Support Enterprise and Guest Mobility systems.
  • IOS and Android Apps Support and troubleshooting

Requirements

REQUIREMENTS FOR CONSIDERATION:

  • Bachelor's degree in Computer Science, CIS, or equivalent professional experience
  • 8+ years of IT management experience in supporting a high trafficked e-Commerce site (operations experience a strong plus)
  • 5 years’ experience with mobile technologies and APIs
  • Strong understanding of IOS and Android Apps and related technologies
  • 5 years’ experience managing technology teams in a complex environment
  • Strong experience in Java application servers and performance interfaces and monitoring tools
  • Possess a basic understanding of Oracle RAC, SQL tuning, and OLTP concepts
  • Experience with a variety of system monitoring applications. (e.g. dynaTrace, Sumologic…)
  • Experience with DevOps and SDLC tools required. (e.g. Jenkins, Ansible, Jira, Confluence…)
  • ATG E-Commerce Platform experience desired
  • Excellent analysis/troubleshooting skills, able to solve problems efficiently
  • Excellent communication skills; feels comfortable working with non-technical business partners
  • Able to motivate others to drive desired results
  • Strong experience in establishing business processes
  • Demonstrated ability to present recommendations to senior leaders for effective decision making
  • Work with production support and project consultants in an onshore / offshore model
  • Proven track record of delivering high quality solutions on time and on schedule
  • Flexibility of providing support during odd hours, weekends, and peak seasons
  • Minimal travel required (training/conferences)

 

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SAP HANADatabases
    • AxureDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • MailChimpEmail

Location

Our satellite campus is in Chicago at 120 S. Riverside Plaza with 100 workstations & conference rooms which associates can reserve.

An Insider's view of Ulta Beauty

What’s the vibe like in the office?

Ulta’s workplace has dashes of colors, roomy cubicles, tastefully done décor, and desk drops of free products. Being in the IT side @Ulta, it also enables me to work on new technologies and learn new things almost daily. We also believe in open and honest communication amongst various teams. Our management also encourages these traits.

Sampath

Lead Analyst - IT Merchandising

What projects are you most excited about?

Since I joined Ulta as Lead IT Analyst for QA Team, I have been part of great expansion initiatives like opening 3 new DCs, new stores in Hawaii, and now excited to be part of opening a Fast Fulfillment Center in Florida!
These complex projects have strengthened my leadership skills and allowed me to be critical part of Ulta’s impressive growth!

Anita

Lead IT Analyst - Supply Chain

How has your career grown since starting at the company?

I started at Ulta Beauty 14 yrs ago as an IT Assoc. supporting all technologies in the store. Having worked on several large projects, it allowed me to progress my career from Developer to Enterprise Architect. Ulta Beauty has provided opportunities for career development and advancement; it’s up to the individual that determines how far you go.

Derek

IT Architect, Enterprise Architecture

How do your team's ideas influence the company's direction?

Ulta empowers its leadership and associates to question the norm and constantly improve. In IT specifically, we leverage and utilize the emerging technologies to meet business needs. Ulta’s leadership understands that technology satisfies the needs of our guests and gives us a competitive advantage.

Tony

Senior Director, IT Data Center & Infrastructure

How does the company support your career growth?

My firm and team understand the importance in giving employees the chance to take initiative & lead projects or improvements. Providing these opportunities not only empowers us to develop our skill sets and push boundaries but also fosters continuous innovation at Ulta.

Heather

Lead IT Risk Assessment Analyst

What are Ulta Beauty Perks + Benefits

Ulta Beauty Benefits Overview

Being rewarded for your hard work never goes out of style. With a number of options to choose from, you can select benefits that meet the needs of you and your family. And benefits begin on your first day of active employment.

In addition to the competitive benefits outlined, we also have a generous Associate Discount of 25% off on retail products and 50% off on salon services.

Culture
Volunteer in local community
Ulta Beauty partners with After School Matters and Skills for Chicagoland's Future.
Partners with Nonprofits
Ulta Beauty is proud to partner with the Breast Cancer Research Foundation, Dress for Success and Save the Children through the Ulta Beauty Charitable Foundation.
Intracompany committees
Ulta Beauty has a variety of Corporate Associate groups, such as the Ulta Green Group.
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Highly diverse management team
Ulta Beauty is committed to ensuring our "Champion Diversity" value and "Inclusion" competency are part of who we are and the decisions we make.
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Ulta Beauty associates can contribute up to the IRS limits of $2,700 annually to their Health Care FSA and up to $5,000 to their Dependent Care FSA.
Disability Insurance
All benefit-eligible associates are provided with company paid short-term disability & long-term disability insurance. Associates may also purchase supplemental critical illness and accident coverage.
Dental Benefits
Ulta Beauty offers dental insurance to eligible associates and their dependents.
Vision Benefits
Ulta Beauty offers voluntary vision insurance.
Health Insurance Benefits
Ulta Beauty offers health insurance to eligible associates and their dependents.
Life Insurance
Ulta Beauty provides all benefit-eligible associates with company paid basic life insurance. Associates may also purchase supplemental term life insurance and supplemental AD&D insurance.
Pet Insurance
Ulta Beauty offers voluntary pet insurance.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Ulta Beauty associates can save for their retirement by participating in the 401(k) plan administered by Fidelity, following 60 days of service.
401(K) Matching
Ulta Beauty matches 100% of the first 3% and 50% of the next 2% of eligible compensation deferred and is 100% vested immediately.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of paid parental leave for the birth parent and provide 2 weeks of paid leave for the non-birth parent.
Flexible Work Schedule
Ulta Beauty provides associates with a flexible work schedule that includes flexible start and end times and summer hours.
Family Medical Leave
All Ulta Beauty associates are eligible to apply for a leave of absence, which will be reviewed for any federal (FMLA) or state protected leave eligibility.
Adoption Assistance
Ulta Beauty provides adoption assistance reimbursement and paid-time off.
Company sponsored family events
Ulta Beauty participates in National Bring Your Child to Work Day.
Vacation & Time Off Benefits
Generous PTO
We believe each associate should have time off from work each year. Ulta Beauty provides the following paid time off: vacation days, personal days, sick days and paid holidays.
Paid Holidays
Paid Sick Days
Ulta Beauty provides paid sick days to associates.
Perks & Discounts
Casual Dress
Company Outings
Teams within Ulta Beauty host company outings semi-annually.
Relocation Assistance
Ulta Beauty provides relocation assistance where eligible.
Professional Development Benefits
Job Training & Conferences
Ulta Beauty offers associates professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Ulta Beauty provides financial assistance to active, full-time associates with at least one year of service for tuition-related expenses.
Lunch and learns
Ulta Beauty hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks
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