IT SENIOR ANALYST- OMS - SUPPLY CHAIN

| West Suburbs

GENERAL SUMMARY & SCOPE

The Sr. IT Analyst for IBM Order Management System in Supply chain team will have functional and technical responsibility for implementation of projects, enhancements and Quarterly Releases that includes testing, cutover, deployment and support of IBM OMS application at ULTA.  The Sr. IT Analyst will be working closely with the business, IBM, vendors, cross functional IT teams on projects and quarterly releases. They will Lead the effort to formulate and coordinate project deployments, quarterly upgrade releases and holiday readiness of OMS application.

 

REQUIRED JOB SKILLS

  • Requirements definition and management – Uses established techniques as directed to identify current problems and elicit, specify and document business functional, data and non-functional requirements. Reviews operational requirements, problems, and opportunities, seeking effective business solutions in new or changed processes.
  • Application Support – Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports.
  • Configuration Management – Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes related to the configuration items.
  • Incident Management – Undertakes the identification, registration and categorization of incidents.  Gathers information to enable incident resolution and promptly escalates incidents as appropriate. Maintains records and advises relevant persons of actions taken.
  • Development Testing – Creates test cases using own in-depth technical analysis of both functional and non-functional specifications and processes. Reviews test results and provide reports on progress, anomalies, risks and issues associated with the overall project.  Identifies process improvements, and contributes to corporate testing standards and definition of best practice.
  • Relationship Management - Reviews the communications needs of each stakeholder group in conjunction with business owners and subject matter experts. Translates communications / stakeholder engagement strategies into specific tasks.  Contributes to the development and enhancement of customer and stakeholder relationships.
  • Change Management - Assesses analyses, creates, documents, presents and implements changes based on requests for change.
  • Problem Management - Undertakes and reviews actions to investigate and resolve problems in systems, processes and services. Assesses problem fixes/remedies. Assists with the implementation of agreed remedies and preventative measures.

 

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)

  • Partner with Application Vendors, System Integrators, business and IT cross functional teams for deploying the solutions (code/config) in Order Management landscape
  • Provide required oversight on application landscape, release testing and change management.
  • Provide architectural oversight for the development of prototypes and setting technology direction deliverables that are consistent with defined architecture principles, standards, methodologies and best practices.
  • Lead through collaboration across the organization to support and govern the introduction of new technologies. Review, align, and drive technology plans with enterprise goals, business plans and business processes.
  • Define and promote processes, policies, standards and procedures to assure compliance with corporate and regulatory policies.
  • Mentor team members and provide technology leadership.
  • Develop and maintain artifacts in the Architecture Library.
  • Stay abreast of emerging technologies and market trends within the retail space and makes recommendations to align with the business strategic initiatives. Develop and maintain the technology roadmaps that drive innovation within the organization.
  • Functional configuration and SME responsibility for Sterling OMS in the areas of Order management/orchestration, Order sourcing, Store fulfillment modules
  • Functional responsibility for integration into Order capture, Store system and Fulfillment Applications
  • Work closely with key business partners and cross functional areas during entire lifecycle of the project
  • Provide functional support and troubleshooting for production issues
  • Lead and/or Participate Outage Calls and Root Cause Analysis for the problems
  • Explore and recommend solutions to business requirements and issues
  • Lead, participate, and document requirements, design, and test plans within sessions for project, enhancement, or break/fix work in supply chain area
  • Assist or build Project plan, track completion, and create estimates for multiple Supply Chain initiatives.
  • Creates, maintains, and leads coordination for documentation such as functional specifications, process flows, etc

Requirements

JOB REQUIREMENTS

  • 5 + years hands on experience in Order Management Systems as functional and support analyst.
  • Experience with IBM OMS as a SaaS (Software as a Service) application is a strong Plus.
  • Strong knowledge in Product releases, deployment methods, and cutover process in Order management.
  • Experience in Integration with Order Capture, Store systems and Fulfillment systems is required
  • Experience implementing a OMS solution in retail or high volume industries is a huge plus.
  • Proven track record and experience in providing superior production support
  • Experience in working with contractor firms with resources both onshore and offshore.
  • Ability to multi-task and adapt quickly to change
  • Strong communication and collaboration skills, both written and verbal and active listening traits
  • Strong leadership skills in accountability and customer focus
  • Strong analytical and problem solving skills
  • Customer Service/relationship focus
  • Strong communications (written and verbal), customer focus skills required.
  • Flexibility of providing support during odd hours, weekends, and peak seasons
  • Be proactive and ability to catch issues before failures
  • Bachelor’s degree

WORKING CONDITIONS

  • Normal office demands
  • Some travel required
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Our satellite campus is in Chicago at 120 S. Riverside Plaza with 100 workstations & conference rooms which associates can reserve.

An Insider's view of Ulta Beauty

What’s the vibe like in the office?

Ulta’s workplace has dashes of colors, roomy cubicles, tastefully done décor, and desk drops of free products. Being in the IT side @Ulta, it also enables me to work on new technologies and learn new things almost daily. We also believe in open and honest communication amongst various teams. Our management also encourages these traits.

Sampath

Lead Analyst - IT Merchandising

What projects are you most excited about?

Since I joined Ulta as Lead IT Analyst for QA Team, I have been part of great expansion initiatives like opening 3 new DCs, new stores in Hawaii, and now excited to be part of opening a Fast Fulfillment Center in Florida!
These complex projects have strengthened my leadership skills and allowed me to be critical part of Ulta’s impressive growth!

Anita

Lead IT Analyst - Supply Chain

How has your career grown since starting at the company?

I started at Ulta Beauty 14 yrs ago as an IT Assoc. supporting all technologies in the store. Having worked on several large projects, it allowed me to progress my career from Developer to Enterprise Architect. Ulta Beauty has provided opportunities for career development and advancement; it’s up to the individual that determines how far you go.

Derek

IT Architect, Enterprise Architecture

How do your team's ideas influence the company's direction?

Ulta empowers its leadership and associates to question the norm and constantly improve. In IT specifically, we leverage and utilize the emerging technologies to meet business needs. Ulta’s leadership understands that technology satisfies the needs of our guests and gives us a competitive advantage.

Tony

Senior Director, IT Data Center & Infrastructure

How does the company support your career growth?

My firm and team understand the importance in giving employees the chance to take initiative & lead projects or improvements. Providing these opportunities not only empowers us to develop our skill sets and push boundaries but also fosters continuous innovation at Ulta.

Heather

Lead IT Risk Assessment Analyst

What are Ulta Beauty Perks + Benefits

Ulta Beauty Benefits Overview

Being rewarded for your hard work never goes out of style. With a number of options to choose from, you can select benefits that meet the needs of you and your family. And benefits begin on your first day of active employment.

In addition to the competitive benefits outlined, we also have a generous Associate Discount of 25% off on retail products and 50% off on salon services.

Culture
Volunteer in local community
Ulta Beauty partners with After School Matters and Skills for Chicagoland's Future.
Partners with Nonprofits
Ulta Beauty is proud to partner with the Breast Cancer Research Foundation, Dress for Success and Save the Children through the Ulta Beauty Charitable Foundation.
Intracompany committees
Ulta Beauty has a variety of Corporate Associate groups, such as the Ulta Green Group.
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Highly diverse management team
Ulta Beauty is committed to ensuring our "Champion Diversity" value and "Inclusion" competency are part of who we are and the decisions we make.
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Ulta Beauty associates can contribute up to the IRS limits of $2,700 annually to their Health Care FSA and up to $5,000 to their Dependent Care FSA.
Disability Insurance
All benefit-eligible associates are provided with company paid short-term disability & long-term disability insurance. Associates may also purchase supplemental critical illness and accident coverage.
Dental Benefits
Ulta Beauty offers dental insurance to eligible associates and their dependents.
Vision Benefits
Ulta Beauty offers voluntary vision insurance.
Health Insurance Benefits
Ulta Beauty offers health insurance to eligible associates and their dependents.
Life Insurance
Ulta Beauty provides all benefit-eligible associates with company paid basic life insurance. Associates may also purchase supplemental term life insurance and supplemental AD&D insurance.
Pet Insurance
Ulta Beauty offers voluntary pet insurance.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Ulta Beauty associates can save for their retirement by participating in the 401(k) plan administered by Fidelity, following 60 days of service.
401(K) Matching
Ulta Beauty matches 100% of the first 3% and 50% of the next 2% of eligible compensation deferred and is 100% vested immediately.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 4 weeks of paid parental leave for the birth parent and provide 2 weeks of paid leave for the non-birth parent.
Flexible Work Schedule
Ulta Beauty provides associates with a flexible work schedule that includes flexible start and end times and summer hours.
Family Medical Leave
All Ulta Beauty associates are eligible to apply for a leave of absence, which will be reviewed for any federal (FMLA) or state protected leave eligibility.
Adoption Assistance
Ulta Beauty provides adoption assistance reimbursement and paid-time off.
Company sponsored family events
Ulta Beauty participates in National Bring Your Child to Work Day.
Vacation & Time Off Benefits
Generous PTO
We believe each associate should have time off from work each year. Ulta Beauty provides the following paid time off: vacation days, personal days, sick days and paid holidays.
Paid Holidays
Paid Sick Days
Ulta Beauty provides paid sick days to associates.
Perks & Discounts
Casual Dress
Company Outings
Teams within Ulta Beauty host company outings semi-annually.
Relocation Assistance
Ulta Beauty provides relocation assistance where eligible.
Professional Development Benefits
Job Training & Conferences
Ulta Beauty offers associates professional development opportunities like onsite training courses and the ability to attend job related conferences and seminars.
Tuition Reimbursement
Ulta Beauty provides financial assistance to active, full-time associates with at least one year of service for tuition-related expenses.
Lunch and learns
Ulta Beauty hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks
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