Echo Global Logistics
We move freight from point A to point B anywhere across the globe.
Chicago, IL
Hybrid

IT Service Desk Technician I

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Position Purpose

As a Technology Support Specialist on the Echo Global Logistics team, you will support and maintain Echo proprietary technology and be the first point of contact for end users. Our proprietary software is used by every Echo employee and was created with the goal to simplify transportation for our customers and carriers, and is one of our largest competitive advantages in an ever growing market.

Our team has recently been ranked the third largest digital company by employee size in Chicago and we are continuing to see increased growth in virtually all of our technical teams. We have recently completed the technology integration with Command Transportation and look forward to continued success with you as part of our team!

Essential Position Functions 

You...

  • See technology as a passion, not something you just do between 9-5
  • Possess the ability to create new solutions; we operate on a web based platform and constantly facing unchartered waters
  • Possess strong fundamentals within PC, helpdesk, and desktop responsibilities and a willingness to wear several hats when called upon
  • Do not wait for something to break; find a problem before it becomes one and constantly aiming to improve
  • Having a willingness to vocalize these ideas and pick yourself up if you get knocked down

We…

  • Value passionate technologists, go-getters, and people who never stop seeking ways to improve existing technology
  • Have a high focus on career development and the runway to get you there
  • Work hard, period
  • Offer competitive compensation, benefits, 401k, challenging projects, company wide events, coworkers and leaders who will push you to get better, a sense of community not found anywhere else

Responsibilities:

Technology Support Specialists work in conjunction with all members of IT and the business up to C-level executives

  • Provide first-level technical support to end users via various modes (e.g., email, log me in) for Echo’s 2,500+ employees nationwide
  • Ensure timely resolution of IT requests by prioritizing and handling tickets from open to close, researching technical issues, escalating issues and documenting resolutions
  • Troubleshoot and support all Echo employee hardware including windows-based desktops, laptops, Tablets, Smartphones, projectors, telecom handsets, headsets and A/V equipment
  • Gather workstation requirements and perform, imaging, profiling and assembly/disassembly of workstations for equipment refreshes and on/off-boarding requests
  • Advocate for the interests of end users within internal IT communications and meetings
  • Provide mentorship to teammates
  • Maintain a professional demeanor and positively represent Echo technology in all end user and customer interactions
  • Work to continuously advance your skill set

Position Requirements

  • 1+ years desktop and application support
    • Experience support Windows 7, Microsoft Office Suites, VOIP telecommunications, Active Directory
    • Experience in customer service, both via phone and face-to-face
  • 1+ years supporting end-users and high degree of professional demeanor
    • Work in fast-paced enterprise environment
    • Exceptional customer service
    • Strong problem solving skills

What's in it for you?

  • Help career growth by joining industry leader and continuing to advance Echo web based technologies
  • Working with an organization with defined market goals, products, customers, revenue, and development teams
  • Experienced mentors to learn and adopt new practices
  • Ability to introduce your own views and takes on desktop practices
  • Work with customized proprietary technology used by entire organization
  • Have a clearly defined career growth track with enough flexibility to pave your own way

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Employee training programs
Volunteer time off
Pet insurance
Peloton discounts
Employee assistance program
Business resource groups
Diversity, equity and inclusion program

Culture
Volunteer in local community
Chase Corporate Challenge, Chicago Cares
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Vacation & Time Off Benefits
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Echo has it's own Softball league in the spring/summer!
Fitness stipend
Gympass!
Onsite gym
River North Gym is in the building
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours

Additional Perks + Benefits

Echo employees are a driven group of professionals who keep goods moving, one shipment at a time. We recognize each employee’s entrepreneurial spirit with a suite of benefits that enable employees to bring their best to work. Whether it's running at the gym, connecting with your colleagues at happy hour, or spending time with your family, we want to make sure employees are satisfied with their Echo lifestyle.

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