IT Service Desk Technician I at Echo Global Logistics

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Position Purpose

As a Technology Support Specialist on the Echo Global Logistics team, you will support and maintain Echo proprietary technology and be the first point of contact for end users. Our proprietary software is used by every Echo employee and was created with the goal to simplify transportation for our customers and carriers, and is one of our largest competitive advantages in an ever growing market.

Our team has recently been ranked the third largest digital company by employee size in Chicago and we are continuing to see increased growth in virtually all of our technical teams. We have recently completed the technology integration with Command Transportation and look forward to continued success with you as part of our team!

Essential Position Functions 

You...

  • See technology as a passion, not something you just do between 9-5
  • Possess the ability to create new solutions; we operate on a web based platform and constantly facing unchartered waters
  • Possess strong fundamentals within PC, helpdesk, and desktop responsibilities and a willingness to wear several hats when called upon
  • Do not wait for something to break; find a problem before it becomes one and constantly aiming to improve
  • Having a willingness to vocalize these ideas and pick yourself up if you get knocked down

We…

  • Value passionate technologists, go-getters, and people who never stop seeking ways to improve existing technology
  • Have a high focus on career development and the runway to get you there
  • Work hard, period
  • Offer competitive compensation, benefits, 401k, challenging projects, company wide events, coworkers and leaders who will push you to get better, a sense of community not found anywhere else

Responsibilities:

Technology Support Specialists work in conjunction with all members of IT and the business up to C-level executives

  • Provide first-level technical support to end users via various modes (e.g., email, log me in) for Echo’s 2,500+ employees nationwide
  • Ensure timely resolution of IT requests by prioritizing and handling tickets from open to close, researching technical issues, escalating issues and documenting resolutions
  • Troubleshoot and support all Echo employee hardware including windows-based desktops, laptops, Tablets, Smartphones, projectors, telecom handsets, headsets and A/V equipment
  • Gather workstation requirements and perform, imaging, profiling and assembly/disassembly of workstations for equipment refreshes and on/off-boarding requests
  • Advocate for the interests of end users within internal IT communications and meetings
  • Provide mentorship to teammates
  • Maintain a professional demeanor and positively represent Echo technology in all end user and customer interactions
  • Work to continuously advance your skill set

Position Requirements

  • 1+ years desktop and application support
    • Experience support Windows 7, Microsoft Office Suites, VOIP telecommunications, Active Directory
    • Experience in customer service, both via phone and face-to-face
  • 1+ years supporting end-users and high degree of professional demeanor
    • Work in fast-paced enterprise environment
    • Exceptional customer service
    • Strong problem solving skills

What's in it for you?

  • Help career growth by joining industry leader and continuing to advance Echo web based technologies
  • Working with an organization with defined market goals, products, customers, revenue, and development teams
  • Experienced mentors to learn and adopt new practices
  • Ability to introduce your own views and takes on desktop practices
  • Work with customized proprietary technology used by entire organization
  • Have a clearly defined career growth track with enough flexibility to pave your own way

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • T-SQLLanguages
    • jQueryLibraries
    • BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MVCFrameworks
    • CQRSFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • ElasticSearchDatabases
    • KafkaDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • SmartsheetManagement
    • VersionOneManagement
    • Quality CenterManagement
    • DrupalCMS
    • SalesforceCRM
    • SendGridEmail

Location

Located in River North overlooking the River! Easily accessible and close to various train and bus stops, including a shuttle from Union Station.
Echo Devs Say They're Building Tech that Doesn't Yet Exist in Transportation Space
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An Insider's view of Echo Global Logistics

How would you describe the company’s work-life balance?

Managers at Echo get to know you by having one on one meetings, so they understand your personal life. Echo is flexible with when you arrive and leave from work, so that it fits with your schedule. Echo understands that life happens, so leaving early isn’t a problem as long as you make it up later. I feel that Echo respects my personal time.

Erin

Sr. Software Engineer

What projects are you most excited about?

I am most excited around a project designed to transform and re-build our API architecture. This project is not only very beneficial to our clients but also allows members of my team to work on and be exposed to a high visibility design that will have a positive impact on the client experience when integrating with Echo.

Rob

Integration Operations TL

How does the company support your career growth?

Echo has a start-up feel but has an infrastructure that supports training, learning, and development, which in-turn allows for growth potential. At Echo you will be challenged in honing your skills in a constantly evolving industry and company. This can allow for each person to set themselves up for overall career growth.

Trisha

Product Director

How do your team's ideas influence the company's direction?

Echo structures itself into small teams that focus on key initiatives. We spend time planning, executing, and delivering technology to simplify the complex demands of transportation.

Miles

Chief Information Officer

What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Divvy discount code
Employee training programs
Volunteer time off
Casual dress code
Pet insurance
Gym membership discounts
Mobile carrier discounts
Employee assistance program

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
River North Gym is in the building
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
We offer employees Paid on-site garage parking.
Recreational Clubs
Echo has it's own Softball league in the spring/summer!
Fitness Subsidies
Gympass!
Professional Development Benefits
Job Training & Conferences
Promote from within
Time allotted for learning

Additional Perks + Benefits

Fast-paced. People-focused. Career-growth-centric. At Echo we work hard and carry the load together, but we also know how to have fun. Walking onto the sales floor of our 225,000-square-foot Chicago headquarters, you can feel the energy created by more than 800 sales representatives hustling to move over 16,000 shipments every day. When the last load is booked, you might find co-workers gearing up for summer softball, talking shop at our weekly “Beer Friday,” or competing in a game of foosball, ping-pong, or pop-a-shot.

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