IT Services Senior Specialist at OneSpan

| Chicago
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OneSpan is looking for a  IT Systems Engineer to join our team in Chicago.  The IT Systems Engineer will install clients and support the ICT infrastructure, focusing on local and remote networks, VPN, and all other tools which enable the voice and data communication between Onespan employees and the outside world. Devices and solutions include all data communication devices and solutions, telephony systems, mobile devices (Windows, Apple, Android).

Job Duties and Responsibilities: 
  • Responding to monitoring alerts from our infrastructure monitoring system
  • Responding to Helpdesk requests in a timely manner
  • Following up incidents until resolution
  • Acting as a mentor to colleagues, sharing information with other team members and IT management
  • Providing local support to Onespan employees (hardware/software)
  • Installing client software and operating systems
  • Support Microsoft Windows/Mac/Linux client operating systems
  • Support Microsoft Office applications and Office365
  • Configuring and maintaining users (Active Directory, Azure, cloud applications, SSO, etc.)
  • Identifying infrastructure needs by listening to users' needs, proactive monitoring, and following the advice of IT team leads and Director of Global IT Services
  • Monitoring the daily performance of the worldwide IT infrastructure
  • Managing projects for the region as well as in the local site to implement new tools, policies, and/or procedures following the global IT Strategy, IT Security Standards, and Enterprise Architecture
  • Supervising and coordinating external parties engaged in problem-solving, monitoring, and installing hardware, data-communication equipment, and software in cooperation with the North American IT Team Lead
  • Proposing and overseeing the implementation of modifications of commercial programs for internal needs in close cooperation with the Head of Business Applications.
  • Preparing evaluations of software/hardware and recommending improvements or upgrades to the Director of Global IT Services
Requirements: 
  • Extensive knowledge and experience with Windows 7-10 clients, Mac and Linux clients
  • Extensive knowledge and experience with Windows server 2008-2019 and various Linux versions
  • Extensive knowledge and experience with Active Directory
  • Strong knowledge and experience with MS SQL, IIS, Exchange, Office365, Azure, AWS
  • Strong knowledge and experience with network concepts such as TCP/IP, DNS, DHCP, NAT, VLAN, switching, routing, and network topology.
  • Knowledge and experience with telephony systems, Skype for Business, and Audiocodes
  • Good knowledge and experience with firewalls (preferably Palo-Alto)
  • Knowledge of Onespan products (IDENTIKEY / DIGIPASS)
  • Knowledge of MDM - AirWatch is preferred
  • Strong understanding and experience with VMware vSphere / vCenter
  • Team player and also able to work independently
  • Prepared to go to the limit to solve deep technical problems
  • Willingness to join a 24x7 availability program (rotating schedule)
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries

Location

Our company is in the heart of downtown with easy access to public transportation, bars and restaurants. Plus we have amazing views!!

An Insider's view of OneSpan

What's something quirky about your company?

My co-workers are not just those sitting next to me. I collaborate with people from around the world on a daily basis.

Tim

Website Manager

What does your typical day look like?

Some days, even before 9 a.m., I’ll speak to a product manager in France, a sales rep in Turkey, a marketing colleague in Montreal, and a business solutions manager in Belgium. I’ve never had the pleasure of working with such a wide variety of people and cultures. It makes OneSpan truly unique in my career.

Sam

Product Marketing Manager

What are some things you learned at the company?

Collaboration is key. Cross-departmental meetings are designed to help us align on challenges. We all unite to overcome any difficulties, where it feels like I’m helping them as much as they are helping me. Working together is one of OneSpan’s biggest values. Not only does the company preach teamwork, but it really values it.

Richa

Enterprise Data Analyst

What is your vision for the company?

We will transition from software-based offering to a services offering, this will allow our customers to consume ID verification and authentication in simple and cost-effective way. Our ability to keep up and excel in the delivery of security-as-a-service will require a concerted effort by the company and its people to be increasingly agile.

Scott

Chief Executive Officer

What makes someone successful on your team?

A passion for teamwork and desire to work collaboratively with a focus on the future; a strong desire to roll up their sleeves and think beyond their job description; a drive to put customers above all else; and a compulsion to learn and grow rather than maintain the status quo.

Tracy

Chief Human Resources Officer

What are OneSpan Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Beer & wine happy hours!
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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