We’re here to ensure the advertising industry and the people in it are healthy and engaging positively and effectively with those around them. We’re here, ultimately, to improve the lives of people working in the media industry. And we take our responsibility seriously.
 

ABOUT THE ROLE

The IT Specialist is a technological Swiss army knife who has a passion not only for gadgets and technology, but also a passion for helping others with even the smallest tech questions.  They are regularly called a hero for saving someone’s day or a teacher for helping a new employee understand their new laptop.  When the IT Specialist isn’t helping out on our help desk, they are helping the rest of the team with core projects or tapping into their endless quest for knowledge by researching new technologies that will benefit the entire company.  The IT Specialist may not know the answer to everything, but they never give “I don’t know” for an answer.

ABOUT THE TEAM 

The Corporate IT team has decades of combined experience, but the fact that we stay current with this experience keeps us from being dinosaurs.  We oversee a mid-sized, modern, secure network of nearly 700 clients running primarily Windows 10, with a dose of OSX for good measure.  Window Server 2012 and CentOS rule the server landscape.  Most importantly, the line between help desk and administrator is thin, and we all take every opportunity to educate each other on our increasingly-complex network and brainstorm ways to make it better.  Our customers are our fellow employees, and we consistently receive accolades for our excellent service and solutions.

CORE RESPONSIBILITIES

• Diagnose problems through troubleshooting skills, logic, and research
• Provide basic LAN/VPN support
• Provide direct support for Windows and macOS laptops, along with user access to network resources and applications, both locally and via remote access
• Provide direct support for services such as office phones, printers, mobile devices, and video conferencing
• Provide direct support for company resources, software installs and upgrades, office relocations, and expansions
• Deploy notebooks via SCCM and JAMF
• Maintain records of hardware, software, and network inventory
• Maintain existing documentation and create new documentation as required
• On the job training is highly encouraged

QUALIFICATIONS

•  2-4 years of experience
• Experience supporting PCs and Macs in a corporate environment a plus
• Familiarity with AD, O365, and SCCM a plus
• Excellent communication and interpersonal skills with the ability to work in and contribute to a team environment
• Strong critical thinking skills with the ability to identify root causes and develop resolutions to complex problems
• Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision
• Strong planning and organizational skills, with the ability to document processes and procedures
• Excellent customer service skills with a true desire to help fellow employees

Centro is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, gender, age, disability or any other basis protected under the law.

Centro is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of race, gender, age, disability or any other basis protected under the law.