As our IT Specialist, you will be responsible for administering the day-to-day operations of the help desk. You’ll handle escalation procedures and support for the technical side of all office operations, including servicing office equipment, conducting computer diagnostics, resolving trouble tickets, performing minor repairs to hardware or peripheral equipment, investigating user inquiries, assisting with conference room set up, and resolving problems in a timely manner.

Responsibilities:

• Ensures physical inventory levels are monitored and replenished as needed
• Organize and prioritize daily help desk tickets for a high growth tech company
• Create application accounts and distribute security credentials to new users
• Ensure that all software, hardware, and Operating Systems are updated with regular cadence
• Utilize trouble-ticket system to keep detailed transactional records of communication, problems, action taken, and installation activities
• Maintain and support conference room A/V systems (video projecting, conference bridges)
• Support office local area network (LAN) and wireless network infrastructure and maintain supporting systems
• Assist users both on-site and remote with their support needs
• Assist with new hire on-boarding as it relates to technical training of company applications
• Work collaboratively with other domains as necessary to resolve outstanding issues
• On occasion, be available for weekend support and system updates

About You:

You enjoy troubleshooting technical issues and providing world class support for internal and external stakeholders. You love exploring solutions to technical problems and partnering with respective employees and teams to provide better processes or solutions around these problems. You enjoy teaching others about new technologies while simplifying complex information.

• You thrive in fast-paced environments and are comfortable with ambiguity and lack of structure
• You enjoy solving challenging problems using critical thinking and creativity
• Entrepreneurial spirit - you make things happen and proactively step up when you recognize an opportunity
• Intelligent with strong verbal and written communication skills
• Superior organization skills and attention to detail
• Comfortable talking to a wide variety of people, including senior leadership
• Insatiable curiosity - you love learning new things

Requirements:

• Bachelor’s degree in related field from an accredited university
• Proficient in G-Suite, JAMF, Okta, PC and Mac operating systems, mobile solutions, and Microsoft Office
• Experience working for a tech start up is a plus
• Available to work from 8am to 4pm
• Excellent organization and communication skills

FourKites is the fastest-growing predictive supply chain platform, backed by top-tier VC firms in Silicon Valley, Boston and Chicago, delivering real-time visibility and execution for Fortune 500 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance, and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes including ocean, rail, parcel and over-the-road. The platform is optimized for mobile and equipped with market-leading end-to-end security. We look for smart, agile, creative team players who are ready to roll up their sleeves and deliver for our customers.