Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. 

We're excited to share that financial services startup, Affirm is setting up shop in Chicago’s West Loop neighborhood! This office will provide us with a much needed midwest outpost for our Sales, Marketing, Engineering, and Product teams. Join us on our mission to build honest and transparent financial products that improve lives. 

We’re seeking a flexible IT Support Administrator to help manage and support Affirm’s technology infrastructure. For our ideal candidate, troubleshooting and problem-solving are beloved pastimes, and they come with a healthy respect for compliance and documentation.

As the main support tech of a rapidly growing startup, you will be the face of IT, with customer satisfaction being your primary goal.

What You'll Do

• Maintain enterprise systems and company IT assets such as servers and desktops
• Plan, deploy, and configure new systems to keep up with changing needs
• Support our end users in leveraging technology to optimize their workflows
• Monitor for security threats and malware, staying ahead of the curve to protect our users
• Educate on and enforce our IT compliance and policy obligations
• Physical and facilitative tasks as needed (Moving desks, assembling furniture, relocating users, etc.)
• Oversee office security and access. (Issue keycards, maintain security cameras, etc.)

What We Look For

• Experience with Mac OS X desktop administration and support
• Experience managing formal ticketing systems
• Experience administering SaaS technologies
• Experience with machine and account provisioning and deprovisioning
• Experience managing Enterprise security: Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown Email security—tools for signed/encrypted email communication
• Experience in basic network setup: IPv4, DHCP, subnetting, switchingWireless (a/b/g/n/ac), WPA/WPA2
• Mobile device management technologies

If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

Pluses

• Experience administering Google for Business
• Experience fighting spam and email spoofing
• Experience with Meraki networking and Systems Manager
• Atlassian product suite expert
• Apple Certified Associate or ACSP certification
• Automation and scripting experience
• Experience with AV systems and video editing
• Supporting a dynamic startup environment and growing it into a refined workspace
• Handy with power tools

At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can learn more about our D&I efforts here.