IT Support Administrator at Affirm

| Chicago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. 
We're excited to share that financial services startup, Affirm is setting up shop in Chicago’s West Loop neighborhood! This office will provide us with a much needed midwest outpost for our Sales, Marketing, Engineering, and Product teams. Join us on our mission to build honest and transparent financial products that improve lives. 
We’re seeking a flexible IT Support Administrator to help manage and support Affirm’s technology infrastructure. For our ideal candidate, troubleshooting and problem-solving are beloved pastimes, and they come with a healthy respect for compliance and documentation.
As the main support tech of a rapidly growing startup, you will be the face of IT, with customer satisfaction being your primary goal.

What You'll Do

  • Maintain enterprise systems and company IT assets such as servers and desktops
  • Plan, deploy, and configure new systems to keep up with changing needs
  • Support our end users in leveraging technology to optimize their workflows
  • Monitor for security threats and malware, staying ahead of the curve to protect our users
  • Educate on and enforce our IT compliance and policy obligations
  • Physical and facilitative tasks as needed (Moving desks, assembling furniture, relocating users, etc.)
  • Oversee office security and access. (Issue keycards, maintain security cameras, etc.)

What We Look For

  • Experience with Mac OS X desktop administration and support
  • Experience managing formal ticketing systems
  • Experience administering SaaS technologies
  • Experience with machine and account provisioning and deprovisioning
  • Experience managing Enterprise security: Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown Email security—tools for signed/encrypted email communication
  • Experience in basic network setup: IPv4, DHCP, subnetting, switchingWireless (a/b/g/n/ac), WPA/WPA2
  • Mobile device management technologies
  • If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

Pluses

  • Experience administering Google for Business
  • Experience fighting spam and email spoofing
  • Experience with Meraki networking and Systems Manager
  • Atlassian product suite expert
  • Apple Certified Associate or ACSP certification
  • Automation and scripting experience
  • Experience with AV systems and video editing
  • Supporting a dynamic startup environment and growing it into a refined workspace
  • Handy with power tools

At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can learn more about our D&I efforts here.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • Google AnalyticsAnalytics

An Insider's view of Affirm

What's something quirky about your company?

1 - In the early days, the sales team would strike a loud gong whenever they signed a deal, our engineering release emails for new features paled in comparison. One day an engineer brought in his tuba and in that moment, the deploy tuba was born, thoroughly one-upping the sales-gong. Now, several years later, tuba emojis are a company staple.

Sam

Senior Staff Software Engineer

What kinds of technical challenges do you and your team face?

The integrations team interacts with many other teams across GTM, Ops, and Engineering. It's one of the best parts of being on this team because it makes the work we do varied and interesting. I'm most excited about working with those teams to define the right amount of process and ownership so that we are as productive as possible.

Yoav

Manager, Strategic Integrations

How does the company support your career growth?

One of the greatest things about working at Affirm is that everyone around you is invested in helping you to learn and grow. I have been so impressed by the support and encouragement I have received from everyone across the company in taking on new projects and exploring different areas of the business outside of my day to day.

Elizabeth

Account Executive

What are Affirm Perks + Benefits

Affirm Benefits Overview

We’re excited to announce that Affirm is now a remote-first company! The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec). While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

BENEFITS + PERKS include:
- Lead a healthy life: Generous coverage for health, dental, vision, life and disability insurances for you and your dependents.
- Learn and grow: We offer a significant stipend toward your personal career development.
- Be there when it counts: Take care of your loved ones with our parental leave, and find support at the office with our dedicated Mother's room and [email protected] Employee Resource Group.
- Take Time Off: We offer generous paid time off so you can always be at your best.
- Feel invested: We offer meaningful equity so you have ownership in what we are building.
- Get active: You can apply our monthly wellness stipend toward fitness classes and memberships.
- Know the product: We offer a monthly stipend for purchases with Affirm.

Culture
Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting causes in our communities. In Chicago, Affirm partners with the Chicago Coalition for the Homeless.
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $250 for glasses and contact lenses.
Health Insurance Benefits
Acme's health insurance policy covers up to 95% of out of pocket expenses.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
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