Join a fast-paced, innovative, data-driven startup named 2021 Best Tech Startups In Chicago, that is changing the Supply Chain industry through real time tracking and end-to-end visibility.

The IT Support Analyst responsibilities include prioritizing user requirements, overseeing system upgrades/changes/implementation, researching new tools and leveraging those tools and solutions to meet organizational needs. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.

Responsibilities

• Manage Helpdesk queues to resolve all personnel IT inquiries and communicate with stakeholders to understand their requirements
• Prioritize IT concerns and escalate serious issues to relevant stakeholders
• Avoid services interruptions by performing system installations, updates and maintenance procedures
• Prepare efficient IT training documentation to meet users and technology support needs
• Document IT processes and maintain service desk records
• Integrate multiple systems and reconcile needs of different teams
• Gather feedback from end users about system performance
• Plan and oversee projects (e.g. upgrades, hardware/software installations)
• Provide advice and technical training to users across the organization
• Collaborate with internal departments to ensure IT needs are met.
• Keep abreast of technology trends and developments

Requirements

• Proven experience as an IT Support Analyst, Service Desk Analyst or similar role
• Experience in project management
• Knowledge of service desk management systems, system security and troubleshooting
• Understanding of business practices
• Excellent communication skills
• Analytical mindset
• Problem-solving aptitude
• Preferred: BSc/BA in Computer Science, Engineering or a related field + 3 years of experience Or 5+ year of experience

Named one of Forbes’ Next Billion-Dollar Startups, FourKites is on a mission to transform the world’s supply chains with the most powerful technology on the planet. With a customer base that includes 18 of the top-20 food and beverage companies and nine of the top-10 CPG companies, the company combines the largest network of real-time logistics data with machine learning to help its customers lower costs, improve on-time performance and strengthen end-customer relationships. We are a customer-obsessed organization, wholeheartedly committed to helping our customers succeed and drive long-term value. 

The empathy we exhibit with our customers applies internally, as well. At FourKites, a positive work culture is a priority, and team members benefit from structured employee development plans, mentorship and training programs, quarterly review and promotions processes, affinity group memberships and competitive benefits packages. Click here to learn more about our team and our corporate values.

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