IT Support Analyst at BigTime Software, Inc.

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BigTime Software is looking to add an IT Support Analyst to our team.  Reporting to the Senior Operations Engineer, this individual will help with systems administration and support the company IT infrastructure.  This individual will own new hire configuration as well as work with the internal team members on troubleshooting IT requests.  You will also focus on improving current systems, processes and documents in a fast-paced, high growth environment with a continuously evolving toolset.

Key Responsibilities

  • Systems administration and support for the corporate IT infrastructure for BigTime
  • Help monitor, manage and automate Active Directory, G Suite, AWS, and network environments
  • Evaluate, implement, and support system admin tools and services
  • Provide exceptional support for internal customers 
  • Work with vendors with escalated support issues
  • Participate in a 24/7 on call rotation
  • Work with team members in troubleshooting and performing root-cause analysis for resolving problems

Desired Candidate 

  • Are independent, a self-starter, motivated, creative, adaptable, agile: Are passionate about finding ways to make great things happen
  • Have 2+ years of progressive experience in IT Support, Help Desk, or IT Operations
  • Understand the principles of routing and switching
  • Have a strong understanding of DHCP, TCP/IP, DNS, SSL
  • Have broad expertise across Linux, Windows, Windows Server, macOS, iOS, and Android
  • Have experience running backup and recovery exercises
  • Strong investigative skills in a fast-paced, high-growth environment
  • Have excellent written and verbal communication skills—this position includes potential external interactions and requires you to collaborate with co-workers of diverse technical expertise
  • Highly detail-oriented with good documentation skills

Preferred Skills & Experience

  • Experience with Powershell preferred
  • Some experience with Microsoft SQL Server and IIS preferred
  • Basic understanding of AWS or Azure

BigTime is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,000 firms worldwide and tracking over $2 billion in billable time each year.  Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-backed company based in Chicago committed to helping clients run professional teams more efficiently, unlocking potential revenue and improving profitability. 


What you can expect about life at BigTime:

  • Competitive base salary with bonus potential
  • Company paid health & dental plans
  • Generous time off and paid company holidays
  • Company provided latest technology & software tools
  • Weekly catered lunch 
  • Unlimited fresh fruit, snacks delivered daily, as well as cold brew coffee/tea, soda and La Croix
  • Great, convenient downtown/loop location


Applicants must be authorized to work in the U.S.  BigTime Software, Inc. is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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311 South Wacker Dr., Chicago, IL 60606

What are BigTime Software, Inc. Perks + Benefits

BigTime Software, Inc. Benefits Overview

BigTime Software is one of the region's best companies, serving Chicagoland communities in Illinois. Our team enjoys training programs, a fantastic culture, and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

- Opportunities for Advancement
- Company Provided Latest Technology & Software Tools
- Great, Convenient Downtown/Loop Location
- Company Paid Health & Dental Plans
- Weekly Catered Lunch and Whole Company Meeting
- Minimum of 11 Paid Holidays
- 401(k) Savings Plan
- Snacks, Coffee, Soda Pop and More

Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Annually.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at the team's discretion.
Professional Development Benefits
Job Training & Conferences
BigTime offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Lunch and learns
BigTime hosts lunch and learn meetings weekly.
Cross functional training encouraged
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