IT Support Engineer (Tier II) at Yello

| Chicago
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About The Role

The IT Support Engineer will work directly with the Yello IT Manager to support the company’s users and information technology systems. This role is responsible for the mission critical services that keep the business running. The IT support engineer works closely with people and must possess the ability to communicate technical information to users with a varying level of technical experience.  Technical troubleshooting skills are a must in this fast paced environment as well as a “nothing is impossible” mindset.

How You'll Make An Impact

  • Handle service request escalations through tickets, email, IM, or phone
  • Troubleshoot issues pertaining to workstations, servers, and other computing equipment.
  • Support office IT equipment such as printers, scanners, copiers, displays
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Disable accounts and collect hardware and verify software as part of off-boarding process
  • Installation, support and upgrades of desktop hardware, software and peripherals, diagnosing and resolving problems
  • Installation, support and upgrades of LAN equipment and connectivity support such as Ethernet and Wi-Fi
  • Support conference equipment such as audio and video
  • Interact with service providers such as VOIP and Internet providers
  • Manage internal assets to ensure accurate inventory records
  • Process purchase requests and interact with Accounting staff shipping & invoice processing
  • Other duties may be added and/or assigned as needed

What We're Looking For

  • BA/BS in relevant field of work or equivalent work experience
  • DNS, ESXi, directory services maintenance
  • Ability to troubleshoot hardware and software issues: printers, scanners, computer peripherals, mobile devices
  • Familiarity with foundational concepts of TCP/IP networking related to: WiFi, VPN, Ethernet, and VOIP
  • Mac OSX & Linux administration and troubleshooting experience preferred
  • This role frequently communicates/interacts with individuals, must have strong verbal and oral communication skills
  • This role includes cutting/stripping wires and working with low voltage wires
  • Experience working at a technology company is preferred
  • Must be able to sit or stand for continuous periods of time
  • Frequently moves/lifts/carries/assembles equipment, boxes, etc up to 50 lbs

Additional Information

We are the trailblazers in our space and we continually strive to learn and grow, but there is always time to celebrate a colleague's birthday or a recent success. We dress casually, have one of the best views in the city and the whole team sports Apple laptops. Our CEO Jason Weingarten and President Dan Bartfield always have their office doors open. And with opportunities for professional advancement, medical, dental and vision insurance, and a 401K match – Yello has you covered.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • FigmaDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen


We're located in the Loop, a block from the Art Institute and Millennium Park. Our office offers panoramic 360 degree views of Chicago.

What are Yello Perks + Benefits

Yello Benefits Overview

We've got you covered!

Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Yello has a number of committees and groups including the Flair committee as well as [email protected] and [email protected] (to name a few)
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Company sponsored short-term disability insurance covers 100% of annual salary for up to 13 weeks.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Company sponsored life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Yello provides employees with a 401(k) matching plan managed by John Hancock. We match 3% of contributions with a 4-year vesting schedule.
Company Equity
Yello offers equity to employees at their 1 year anniversary.
Performance Bonus
Yello's performance bonus is an annual bonus of up to 10% of an employee's base salary. Payout is based on company and individual performance.
Match charitable contributions
While we don't match yet, we value giving back to causes that create a positive social impact. Through Percent Pledge, we help employees seamlessly give monthly to their favorite causes
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Yello offers employees professional development opportunities like the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Yello hosts lunch and learn meetings twice per month.
Cross functional training encouraged
Promote from within
Time allotted for learning
Yello has a 'Learning Day' every 2 weeks on Friday to allow employees to set aside half a day for learning of any kind.

Additional Perks + Benefits

Yello sponsors office sports leagues and offers discounted memberships to Chicago Athletic Clubs. • Yello is dedicated to supporting career progression through professional development opportunities, mentorship and continued education • Yello offers the benefit of a student loan repayment plan and a 529 plan through BenefitEd with an annual company match to help you or your family continue your financial health. Yello offers healthy catered lunches each week and 2 fully stocked kitchens with fresh fruit and snacks to keep you nourished.

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