Cisco Meraki

Cisco Meraki makes cloud-controlled technology more intuitive, accessible, and secure for everyone.

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IT Support Specialist (Contract)

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Cisco Meraki is looking for an IT Support Specialist who is motivated and customer-service focused. You are passionate about people, have a bias towards action, and are interested in learning IT fundamentals at a fast-paced technology company.

Your mission will be to provide world-class IT customer service and support to Meraki employees.This is the front line of Meraki’s IT team and is a great place to kickstart your career.

Responsibilities:

Respond to service desk tickets and provide solutions for reported customer problems
Triage and resolve support requests and escalate higher-level requests appropriately.
Monitor internal ticketing system notifications for proactive response, and communication of any outages or system downtime.
Assist with team projects, complete tasks and ensure they are completed on time and to specification.
Troubleshooting and support for all end user issues: mobile, desktop, audio/video, peripherals, etc. Perform problem escalation as required.
Work with procurement team on inventory management.
Assist with cloud service provider account management.
Create how-to guides and maintain documentation.

Requirements:

1 year Service Desk Experience, with strong experience in ticket workflow and queue management.
Must have excellent customer service skills.
Solid background in Mac and PC software and hardware troubleshooting
Experience with Google Apps, MS Office for Mac and PCs, Zendesk a plus.
Basic knowledge of audio/video troubleshooting and support.
Ability to prioritize and address multiple tasks in a dynamic work environment.
Excellent written and verbal communication skills (English).
Ability to participate in a schedule that may include after hours and weekend support.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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Jayanthi Srinivasan

Head of Products, Wireless, and UEM Solutions

ENCOURAGED TO EXCEL

Discover new paths to success

Overseeing Cisco’s wireless and systems manager portfolios, Jayanthi Srinivasan said her role comes with challenges — and with that comes fulfillment. “The variety keeps me both challenged and learning at all times,” Srinivasan said. Currently, one big opportunity comes in the shape of developing a team that bridges wireless cloud and non-cloud products. For Srinivasan, breaking that new ground is professionally thrilling. “This is a huge opportunity to make an enormous impact on the industry as well as the customers,” she said.

At Meraki, every employee is empowered to be their best and think outside the box to make things happen.

Korey Rebello

Product Manager

‘EVERYBODY IN’

Work across functions to grow

With a nod to the Meraki core value ‘Everybody in,’ Korey Rebello notes that this applies not only to a silo-free work environment that aids in career development, but it also applies to the work itself. “It’s reflected in how we develop and release products and features,” he said. “We seek feedback from a wide range of teams and customer profiles when designing and building new features to ensure they will have the greatest impact upon delivery.” From engineering to sales and now on the product team, Rebello’s own career path is representative of the cross-functional nature of the team.

There continues to be a wide variety of personal development programs and training events that provide us opportunities to significantly level up in our roles!

Mary Piontkowski

Head of Product Design

COLLEAGUE CAMARADERIE

Forming a nucleus through culture-building activities

Mary Piontkowski’s team helps shape Meraki products, but they also find time for bonding activities like speed networking and employee spotlight presentations. Piontkowski is especially fond of the team’s “monthly gratitude sessions.” These sessions were formed organically and allow everyone the chance to contribute to a values-led culture, increase engagement and promote happiness at work. “Activities like this, where we share genuine thanks and appreciation for one another, help create a safe and warm team dynamic. We practice kindness and learn so much about each other as people,” she said.

It’s up to all of us to maintain and shape our culture. We all need to show up and live our values: care deeply, everyone in, be brave, and simplify everything.