IT Support Specialist

| Chicago | Remote
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Trading Technologies creates professional trading software, infrastructure and data solutions for a wide variety of users, including proprietary traders, brokers, money managers, CTAs, hedge funds, commercial hedgers and risk managers. In addition to providing access to the world’s major international exchanges and liquidity venues via its TT® trading platform, TT offers domain-specific technology for cryptocurrency trading and machine-learning tools for real-time trade surveillance.




We are seeking to add an IT Support Specialist to our team.  This position will be responsible for servicing the company’s broad range of IT needs including ticketing system management, new user setup, fielding service desk calls and other technical responsibilities. 
An IT Support Specialist’s main duty is to offer assistance to internal TT employees. The IT Support Specialist will track all instances of support by creating IT tickets using ticket-tracking software. They will update the status of each ticket as they successfully assist each user with their issues. Their assistance may be conducted in person, over the phone, or on video chat applications. Good customer service skills are important for IT Support staff.




  • Provide tier two technical software support issues for internal customers, submitted via phone, email and instant messaging, and resolve technical software tier one support issues as-needed
  • Create and maintain internal documentation
  • Work closely and collaboratively with team in the U.S. to facilitate operational coverage
  • Completes all daily tasks and projects as requested, on-time, and with attention to detail and quality
  • Ticketing system management
  • New user setup of hardware, software, operating systems, account management and setting up corporate and test environments
  • End-user hardware/software support including troubleshooting and configuration of mobile devices
  • Active Directory and Google Workspace (e.g., GSuite) administration
  • Asset management of inventory and all IT related equipment
  • Onboarding and offboarding users




  • What You Bring to the Table:
    • A minimum of three years experience with technology, the cloud, and web-based and downloadable applications
    • Fluent in Mac, Windows, Linux, Android, and iOS operating systems, interfaces, and system settings
    • Knowledge of office hardware, monitors, and common cables (HDMI, Display, Lightning Cables, USB-C, etc.)
    • Experience with a scripting language (Python, Powershell, etc.) both for automation and maintenance
    • Intermediate experience with Microsoft Active Directory and Google Workspace (fka GSuite) account management/administration
    • Fluency with network concepts such as IP addressing and DHCP.
    • Well-spoken and ability to efficiently communicate with employees across all offices and departments
    • Ability to listen, understand, assess, and assist with any customer issues, asking questions as needed and giving detailed directions in response 
    • Ability to work outside of local business hours on an as-needed basis
  • What We Bring to the Table:
    • Competitive benefits, including: medical, dental, vision, FSA, 401(k) and pre-tax transit/parking
    • Flexible work schedules, 22 PTO (paid time off) days per year with the ability to roll over days into the following year, robust paid holiday schedule with early dismissal, generous parental leave (for all genders and staff, including adoptive parents) and backup child care
    • Tech resources, including: company-provided Mac or PC laptop and/or mobile phone of your choice, “rent-to-own” plans that deduct the buyout price of company-provided tech resources overtime; and a tech accessories budget for monitors, headphones, keyboards, etc.
    • Stipends and subsidy contributions toward personally-owned cell phones and laptops, gym memberships, and health/wellness initiatives (including weight-loss and smoking cessation)
    • Casual dress code and inspiring, motivating office environment
    • Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion through efforts such as TT Women in Tech
    • Internal culture committee dedicated to evolving company-wide camaraderie through onsite, offsite and international team-building events


Trading Technologies (TT) is an equal opportunity employer. Equal employment has been, and continues to be a required practice at the Company. Trading Technologies’ practice of equal employment opportunity is to recruit, hire, train, promote and base all employment decisions on ability, rather than race, color, religion, national origin, sex, age, disability, sexual orientation, genetic information or any other protected status. Additionally, TT participates in the E-Verify Program for our US offices.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Office is conveniently located above Union Station in the financial district, and is within immediate walking distance to transit and entertainment.

An Insider's view of Trading Technologies

What’s the vibe like in the office?

Friendly and with great camaraderie, teams brainstorm together to solve issues, and often gather around the game room or whiteboards to collaborate. It’s no surprise to find my team filming engaging vidoes around the office for companywide meetings, but by 4:00 or 5:00 pm, most people are meeting at the onsite bar for a drink before heading home.


Head of Culture

What does your typical day look like?

We kick-off our day with a team scrum meeting, to give everyone an opportunity to share challenges and collaborate with details of ongoing projects. From there, we rotate dispatch and on-call responsibilities for round-the-clock support, which empowers each engineer to focus on special projects as well as maintain focus on family or personal life.


Manager of Systems Engineering

How does the company support your career growth?

TT supports employees through an ongoing process of promoting from within. TT invested in my career by continually taking me to the next level - from Service Desk Team Lead, to Systems Administrator, and now my current role as a Systems Engineer. Although my hard work painted the end picture, TT provided me with the canvas and the brushes to do so.


Systems Engineer

How do you collaborate with other teams in the company?

As part of Engineering, it is not uncommon to have help and participation in test case review and feedback from the Product or Development teams. Likewise, we all contribute to thoroughness of Feature Requirements and Design Reviews. Part of what makes TT special is the "we're in this together" mentality that goes into the development lifecycle.


VP Test Engineering

What are Trading Technologies Perks + Benefits

Trading Technologies Benefits Overview

We offer a wide range of perks and benefits to keep our employees happy and healthy, including - but not limited to - remote work (WFH), a relaxed and casual office environment, robust paid-time-off (PTO) plans, company-provided tech resources, training budgets and tuition assistance, a charitable giving program, back-up family care, wellness initiatives, and competitive medical, dental, vision and 401(k) plans.

Volunteer in local community
Through fundraisers, donation drives, service days, nonprofit sponsorships, we help you give back to your community. TT also matches employee donations to charitable programs of up to $2,500 per year.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Led by our Diversity, Equity and Inclusion (DEI) Committee, we advocate for all through Employee Resource Groups (ERGs) like our TT Women in Tech group.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
TT employees can contribute up to $2,700 annually toward medical FSA and up to $5,000 annually for dependent care FSA, and up to $270 per month for transit or parking.
Disability Insurance
Dental Benefits
Vision Benefits
The vision benefits plan covers up to $120 annually for glasses and contact lenses.
Health Insurance Benefits
TT offers four different medical plans for employees to choose from, including a PPO plan, a high-deductible PPO plan and two HMO plans.
Life Insurance
Life insurance is equal to two times an employee's annual salary.
Pet Insurance
Wellness Programs
Wellness subsidy to offset medical premiums, subsidized gym memberships and health/wellness initiatives, including weight-loss, smoking cessation or exercise equipment.
Onsite Gym
Team workouts
TT's team fitness initiatives include In-office fitness classes.
Retirement & Stock Options Benefits
TT's 401(K) retirement plan - managed by Empower Financial - offers many different investment options.
401(K) Matching
TT provides employees with a 401(k) match. We match 25% of the first 6% of annual salary deferred; matching occurs with each employee deferral in order to grow portfolios quicker!
Performance Bonus
TT employees receive an annual discretionary bonus.
Match charitable contributions
TT will match 100% of employee donation - capped at $2,500 per employee annually - to charities of the donating employee's choice.
Child Care & Parental Leave Benefits
Child Care Benefits
TT provides the CorporateCARE Backup Care Program for backup child, adult and pet care
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker.
Flexible Work Schedule
Remote Work Program
TT's remote work program includes full-time work from home for all positions.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave. Employees with less tenure than 12 months are eligible for prorated pay.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
TT employees receive 22 PTO days per year.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
When in-office and not working remotely, we still love our casual dress code (think shorts in the summer and puff vests in the winter).
Commuter Benefits
TT offers pre-tax transit and parking benefits for all employees.
Company Outings
Free Daily Meals
We provide free breakfast on Monday through Friday, and an array of free snacks and canned beverages.
Game Room
Our game room includes Ping Pong, Pool Table, Shuffle Board, and Video Games.
Some Meals Provided
We provide free breakfast on Monday through Friday, and an array of free snacks.
Happy Hours
Happy hours are hosted in our onsite bar (known internally as the Tech Tap), and both beer and wine are available 24/7.
We offer employees a discounted pre-tax benefit for on-site parking at a nearby parking garage.
Fitness Subsidies
Employees can have up to $20 per month reimbursed for a gym membership or at-home fitness equipment.
Home Office Stipend for Remote Employees
Employees are eligible for up to $240 per year for reimbursed for home office equipment.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
TT will reimburse tuition expenses for pre-approved courses at 75% up to $7,500 annually.
Diversity Program
Promote from within
Paid industry certifications

Additional Perks + Benefits

Professional development course offerings and reimbursements. Open kitchen and craft beer bar. Health and wellness benefits, such as gym discounts. Charitable matching for donations. 22 days of paid time off, plus holidays. Flexible spending accounts for medical and transportation. Life and disability insurance. Employee assistance services. Beautiful new office with relaxed environment.

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