About Showpad

At Showpad, we empower others to be at their best. As a business, we provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences. As an employer, we provide Showpadders with personal development opportunities, motivate them to make a meaningful impact, and always encourage them to bring their authentic selves to work. 

Our culture stems from our values which center on achieving maximum impact and being our authentic selves in all that we do. We make decisions with results in mind, while ensuring we create a workplace environment that fosters global collaboration, diversity and passion. We’re a team of good-natured ass-kickers and have been recognized as a top workplace by Built in Chicago and Inc. Magazine.

Founded in 2011, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw.

Description

Showpad is looking for an IT Support Specialist for our Chicago office. As an IT Support Specialist you will be part of an international team (US-EMEA) responsible for helping your 400+ Showpad colleagues around the globe whenever they face an IT problem. In addition, you will have a key role in assuring the management of IT end user equipment, the management of licenses and are responsible for IT lifecycle activities such as onboarding, access changes and orientation training. You will manage our ticketing system and work closely with the IT infrastructure and applications team to coordinate for a smooth support experience.

 Key responsibilities of an IT Support Specialist at Showpad:

• Provide first level IT support to your colleagues and help them onboard with corporate devices (primarily MacOS, iOS) and supporting tools 
• Manage application and system accesses and perform employee IT lifecycle management including on-boarding of new employees, changes to accesses and off-boarding activities
• Maintain office meeting room equipment and IT stock on site in our Chicago HQ
• Monitor the global internal systems and infrastructure components and manage incoming tickets in our service desk solution
• Manage IT assets and be responsible for provisioning devices via a Mobile Device Management solution like Airwatch or others
• Support end-user equipment such as laptop, tablet and mobile phone systems, and maintain the global communication technology
• Execute and optimize IT policies and procedures and provide training to application users and managers
• Create and maintain IT documentation related to operations activities.
• Sync your activities and share your experience with an international team of IT Operations Specialists
• Learn about, and stay up to date with new technologies and solutions for the modern IT organization

 Required skills for an IT Support Specialist at Showpad:

• A Bachelors degree in a Computer Science-oriented study or an equivalent through experience
• Good communication skills
• Customer experience is ingrained within your DNA
• All-round, jack-of-all-trades experience with a desire to work accurately
• Experience with service desk systems
• A minimum of 2 years experience with networks, desktop management (primarily MacOS), network infrastructure, telecommunications, SSO, Enterprise Mobility Management Solutions and Cloud application management and the ability to demonstrate that experience.
• The ability to work flexible, independently as well as in a team
• Passion for IT and the Showpad product
• The desire to grow yourself, your team and the company
• The will to have a maximum impact on Showpad

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you. 

Showpad’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.