IT Support Specialist
The Opportunity
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events every day. Experiences Matter. The importance of them is expanding rapidly as the industry continues to grow year over year. Working at Vivid Seats puts you front and center at the opportunity to scale our best in class platform that allow our fans to sit closer and see more.
At Vivid Seats, you will have the opportunity to work with flexibility and the speed of a startup while operating at massive, profitable scale. We keep our teams lean, giving every single employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to the site and mobile app daily. Your ideas are heard and implemented, your hard work rewarded. Being a part of our team means that you will have the ability to drive impact and own the innovation that allows us to connect our tens and millions of unique monthly users to the memorable experiences that live events create.
As an IT Support Specialist you will be responsible for deploying, maintaining and troubleshooting all client-computing and A/V equipment within the environment. You will effectively balance the resolution of support tickets with large scale team projects and rollouts. Excellent customer service, communication, attention to detail, and troubleshooting skills are essential to being successful in this position.
You'll build relationships with users while diagnosing and resolving their computing issues. You will ensure Windows and OSX meet our needs and gain exposure to industry leading tools and applications in the process. You will grow with your team on a professional level.
To be successful, you'll need
- A passion for technology and a drive to improve upon it
- A firm understanding of both Windows and OSX operating systems
- The ability to break down problems and document the resolutions
- Strong communication skills with a friendly attitude
- Desire to help coworkers and fellow team members succeed
- The ability to multitask without compromising quality
- Creativity, fearlessness and an unwavering commitment to putting the customer first, elevating your team and ownership over outcomes
What We Offer
We are passionate about creating memorable experiences for our fans and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, generous benefits package and Flex PTO policy plus a variety of workplace perks. The most exciting one: We offer our employees $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.