We’re a growing company, and we need key players like you to work directly with America’s best employers to bring joy to millions of employees!

About PerkSpot

At PerkSpot, we work with America’s top employers to offer the best perks and discounts to millions of employees. These exclusive savings are a great recruitment and retention tool that allows their employees to take advantage of unique opportunities and feel great about their company. We help employees from over 800 companies like Spotify, Walgreens, McDonald's, and Lyft to save on everything from gym memberships and movie tickets to electronics, new cars, and travel.

Profitable and growing. Our company was founded in 2006 by good people with great vision, and we’re carrying on the work they started. As we continue, we’re proud of our leadership position in the industry, but we’re committed to doing more – developing better products, reaching more employers, and getting more employees engaged with our platform. In 2018, our company announced an additional investment of $50 million dollars from Susquehanna Growth Equity. This next stage of growth will focus on expanding our use of technology -- specifically machine learning and AI -- to consistently put the right perks in front of the right people, at the right time.

About the Role

PerkSpot is looking for a full-time, take-charge IT Support Specialist who is ready to take the next step in their career helping support our growing company’s day-to-day operations, with an initial primary emphasis in onboarding.

This is as much a customer service role as it is a technical support one. We have very high standards for supporting our institutional clients and the end users who use our services every day, and provide the same level of engagement and dedication to our internal staff.

This role will report to the IT Support & Operations Manager.

A successful candidate will have:

• General aptitude for quickly solving the problem handed to you and the ability to follow up by investigating and resolving root causes.
• Experience setting up workstations for end users and resolving typical Windows & Office 365 issues.
• Working knowledge of a ticketing system (Jira Service Desk, ServiceNow, Remedy) and a diligent approach to documenting time usage.
• An aptitude for finding ways to help business users make computers and IT systems work for them and help implement IT policies as unobtrusively as possible.
• Ability to troubleshoot hardware, software, and account problems, and the ability to engage with the user to quickly identify the source and type of their problem when they themselves are unclear.
• Experience providing advanced technical customer services to non-technical end-users, to include both written and oral communications via email, over-the-phone, and face-to-face.
• Knowledge of basic networking concepts.
• Ability to lift and transport equipment in excess of 25lbs, occasionally getting dusty running cable or digging under desks.

An ideal candidate will be:

• Someone with 2+ years experience in tech support
• A results-oriented and dynamic individual with a hands-on mentality
• A self-directed teammate, with a strong sense of owning the solutions for problems brought to them by their colleagues
• Hands-on, practical experience with many of the technologies we use everyday: VMware Workspace ONE UEM/Airwatch (or Meraki/Jamf), (lite) administering O365 users and groups (or on-prem AD users & groups), AzureAD, Clonezilla (or Ghost/Carbon Copy Cloner), VOIP systems, Ubiquiti UniFi, JIRA,

Your First Month

• Meet the team. Culture is huge at PerkSpot and as an IT Support Specialist, you’ll specialize in productively working with all members of all our teams. While you meet the team and learn the basics of the business, gaining an understanding of all the stakeholders, you'll also roll up your sleeves and make a tangible contribution the first week.
• Familiarize yourself with the applications, systems, and tools.
• Set up a Lenovo laptop from out-of-the-box, prepare it for the arrival of a new colleague, and then assist with the tech side of their on-boarding.

Within 3-6 months

• Help in massive infrastructure build-out.
• Begin troubleshooting networking, common Windows and Office 365 issues, and all manner of Operations demands.
• Maintain IT inventory.
• Contribute to the development of an automated user provisioning workflow.

Throughout Your Career Here

You're going to grow, a lot. We're a big platform, but still a small team. That means we're going to trust you with more responsibility than elsewhere, invest in you more and you're going to reap the professional benefits of that.

You're going to play a key role in developing every part of our technology platform. Our site is already stable and scalable, but we have to invest and think bigger to grow our business. You're a key part of that.

You'll stand a little taller every time you walk into a Walgreens, Chipotle, or onto a Southwest Airlines flight, because you'll be playing a role in making those people love their jobs that much more. You'll get in the habit of getting excited to head to work every morning, because you know you'll be working in a place where you can actually get stuff done, surrounded by a group of people you're actually proud to be working with.

Yeah, you're also going to snag a few good deals for yourself, too.

The Perks of Working at PerkSpot

We’re a big platform, but still a small team. That means we’re going to trust you with more responsibility than elsewhere, and invest in you more. You’re going to grow – a lot.

We’re a team of fifty people working out of our office in Chicago’s River North neighborhood. We dress how we like, boast an open time-off policy, stock a good beer selection, and we’re pretty obsessive about our coffee. Most of all, we welcome good people with lots of energy and enthusiasm.

PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage and a shower on-site.

We hold weekly all-company get-togethers where we learn from what went wrong and celebrate what went right. Every week at PerkSpot, we aim a little higher and get a little bit better than the previous week.

Apply

All applications will be kept strictly confidential. Please submit a resume AND cover letter (we know it is old school, but a cover letter is very important to us) telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!

All positions require a full background screening.