Company Description

M1 is a young, rapidly growing company determined to reinvent personal finance. We believe the current tools used to invest, borrow, or spend your money fall short of what's possible with new technologies, and we're looking to change that. We're building the tools to empower people to make the most of their money through a free and intuitive automated financial platform. We already manage hundreds of millions of dollars and are signing up thousands of new customers each week, but we’re just getting started and have ambitious plans to take on an entrenched industry. Join us and help build the future of personal finance.

Job Description

We're looking for an IT Support Specialist to collaborate with our engineering team to build processes, procedures, and quality metrics for our technical support function. The right person will be excited by getting their hands dirty with the day-to-day needs of the help desk, support, and technical support functions, as well as enjoy the autonomy and management of building the function from the ground up. As the only person on the IT support team, you'll be heavily involved in shaping our daily practices in terms of quality, customer service, onboarding and offboarding of employees, troubleshooting SLAs, ticketing, and M1’s overall ability to support it’s employees from an IT, hardware, and and technical support perspective. Everybody who joins our team is given space to lead and demonstrate their own expertise, so we would ask that you also embody the same self-motivated and growth-minded entrepreneurial spirit. If you’re the kind of IT specialist who enjoys improving the day-to-day quality of life for your coworkers, problem solving complex issues, and providing timely, friendly hands-on support— then we’d love to talk to you.

Responsibilities:

• Perform Tier 1 Troubleshooting techniques and solve and resolve incidents while jumping in and assisting with higher level problems that may occur
• Prepare for new hires by provisioning machines, granting access, and building processes and procedures to ensure all employees are prepared for their first day
• Build offboarding processes to ensure protection of data and smooth transitions
• Work with internal business units to perform root cause analysis for any high impact incidents
• Respond to requests in a timely manner, whether working with C-level executives or interns
• Work with WiFi, networking, video conferencing, AV, printers, or phone issues

Qualifications

• Bachelor’s Degree or relevant field or work experience
• Understanding of hardware, software, and networking requirements
• Familiarity Mac and PC machines, as well as an ability to troubleshoot in both environments
• Ability to troubleshoot hardware and software issues: printers, scanners, mobile devices, video conferencing tools, and anything else that might arise
• Ability to effectively communicate with all employees via in-person requests, phone calls, emails, slack, and ticketing systems
• Exceptional organization skills
• Strong written and oral communication skills
• Structured, organized thinker that is both attentive to detail and mindful of the big picture
• Desire to learn, grow, and take on tough challenges daily