Home Chef is building new ways to navigate the booming meal kit delivery industry. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the action, we’re ready to connect with you. There are no limits to where we can go together.

Summary of Responsibilities:

• The IT Administrative Assistant/Support role aides in the overall organization and smooth function of the IT department, while also providing general day to day helpdesk services. 

Detailed Responsibilities:

• Administrative Support:
• Create and maintain various reports for the IT dept.
• Research, gather information, and report findings on information relevant to IT vendors, products, and services.
• Provides administrative support such as technical writing, editing of documents, and creation of SOPs and support documents.
• Manages technical inventory (computers, servers, etc.) and ensures inventory is documented and stored in an organized fashion.
• Performs a range of general administrative activities, such as resource distribution, purchasing support, shipping support, and communicating with vendors.

Technical Support:

• Assists with setup of new computers, installation of updates, and adding user accounts.
• Assists with moving computer hardware and basic install of monitors, keyboards, mouse, etc.
• Assists with basic troubleshooting of technical devices (changing toner, replacing cables, etc.)
• Performs basic User Account tasks in company website (changing passwords, update accounts)

Helpdesk Services:

• Responds to inbound tickets, escalates to engineers as needed, and follows up with urs.
• Document any resolutions in the ticketing system and communicate back to the end user.
• General day to day helpdesk services.

Qualifications:

• The requirements listed below are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.
• A positive attitude and superior customer service approach is a requirement.
• Excellent communication skills, as candidate will be directly interacting with users.
• Capable of managing multiple priorities, working independently and taking initiative.
• Basic technical troubleshooting skills
• Solid understanding of Windows or MAC operating systems
• Good understanding of computer systems, mobile devices and other tech products
• Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds

Perks and Benefits:- Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!- Direct access to senior management – our leadership team works alongside our team members every day- Comprehensive medical, dental, and vision insurance- Generous paid time off (PTO) policy- 401k program - Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses- Free water taxi, discounted gym membership, and daily bike storage for Wrigley building employees- Cold brew coffee on tap at no charge- Employee discounts for Home Chef meal kits- Free lunch every Friday and snacks and beverages on hand every day- Casual dress Home Chef is an equal employment opportunity employer