IT Support Technician

| Chicago
Please send your resume to [email protected] with "Builtin - IT Support" as the subject line.
Apply now

IT Support Technician

Chicago, IL

Hours: 11:45am to 8:15pm

Ranked #21 in 2018 Chicago Tribune Top Workplaces

Ranked #10 in Glassdoor Top Work Culture and Leadership

2018 winner of National ‘Best and Brightest Companies to Work For’

PHMG is the world’s leading audio branding agency, working with 32,000 clients in 39 countries across the globe – including the likes of Audi, Adidas, Coca-Cola and Samsung. We are expanding across North America to increase out 80% share of the market and were named 2018 Chicago winner for the ‘Best and Brightest Companies to Work For’ alongside: Verizon, Starcom, Sears and LaSalle Network.

PHMG is currently looking to hire an IT Support Technician in alignment with our hyper-growth expansion and opening of our third and largest sales floor in the Chicago Headquarters. We are looking for a thorough and conscientious support analyst to join our IT Service Desk Team. You will be the point of contact for our internal teams for resolving issues raised in multiple ICT systems from business applications to hardware. In addition, you will be involved in the testing and rollout of all new systems. Your input will be extremely beneficial while providing support and gaining feedback with new deployments.

We are looking for a confident and approachable IT professional. On a day to day basis you will use your expert problem solving skill to provide help and assistance to staff from all departments and at all levels.


  • 1st line ICT support manage and progress support issues via ticketing system
  • Set up new starters & process leavers following correct processes
  • Perform indepth analysis of end user issues to determine causes and solutions
  • Set up company hardware including computers, printers and phones
  • Test new equipment and/or software when required
  • Ability to liaise with stakeholders of varying levels within the business
  • Train staff on ICT applications
  • Excellent communication skills


Skills, Knowledge and Experiences:


  • IT hardware/software knowledge
  • Willingness to learn complex ICT and CRM systems
  • Systematic problem solving capabilities
  • Confident, approachable and concise communication skills
  • Team focussed but able to work using your own initiative



  • Understanding of crossdepartmental processes
  • Keen interest in Information Technology


Perks of working at PHMG:

  • 18 days PTO plus 7 federal holidays and 2 volunteer days
  • Medical, dental, vision and life insurance
  • Additional monthly incentives
  • All expenses paid company events at exclusive venues
  • Fundraising for Illinoisbased and global charities through the PHMG Foundation
  • Exciting social scene and dynamic atmosphere
  • Creative, spacious offices with breakout areas, inhouse bar and spectacular views of Lake Michigan
  • Free gym membership after 3 months of employment
  • Halfday off on the morning after your birthday


Company profile:

PHMG blends an exclusive Brand-Sound-Track, creative copy and world-class voice artistry to develop audio brands that represent the distinct identity of each of our individual clients. Each element is entrusted to the industry’s finest composition, writing and voiceover talent, and these inspiring productions replace the beeps or silence traditionally heard on-hold to connect with a captive audience in this vital communicative channel. As a proud member of the ICS, PHMG is committed to delivering a world-class customer service – earning an outstanding overall client satisfaction rate of 98.5%.

Following our successful first year in Chicago, PHMG is a company in hyper-growth mode – and is currently one of the city’s fastest-growing media companies. We’re expanding across North America to increase our 80% share of the market, and were recently named as a national winner of the ‘Best and Brightest Companies to work for’ program alongside the likes of Puma, Verizon and Haribo.

PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

"PLEASE DO NOT APPLY" If You Are A Consulting Firm, Third Party Recruiter Or Seeking Corp-To-Corp; W-2 Direct Hire Only

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Please send your resume to [email protected] with "Builtin - IT Support" as the subject line.
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InDesignDesign
    • PhotoshopDesign
    • WordpressCMS
    • Microsoft DynamicsCRM
    • LinkedIn Sales ProfessionalLead Gen


Right next to the flagship Apple store, PHMG’s 25th floor offices boast spectacular views of Lake Michigan and the metropolis of Downtown Chicago.

What are PHMG Perks + Benefits

PHMG Benefits Overview

PHMG provides a full benefits package, onsite workout facilities, company sports leagues, commuter benefits, on-site barber and beautician, regular incentives recognising high achievers including but not limited to: dinner at top restaurants in Chicago with our CEO, Cubs game, weekly lunch, cash incentives and trips to places such as Cabo, Vegas and Aruba.

Health Insurance & Wellness Benefits
Disability Insurance
We provide short term and long term disability
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
PHMG also offers 1 week leave after getting married.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
18 - 20 days PTO plus up to 8 federal holidays and an incentive to earn a week off during the Christmas period.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
PHMG has an on-site bar - the Goat tavern and beer fridges with local brews delivered weekly.
Commuter Benefits
PHMG offers pre-tax commuter benefits for all employees via the Ventra travel program - receiving a discount of up to 40% off your commuting.
Company Outings
PHMG has monthly paid team outings for high achievers across all departments with a monthly President's club. In addition we offer company-wide holiday parties twice a year for all employees.
Game Room
Our employees are very competitive and enjoy using our ping pong, foosball and pool tables when they need a break.
Stocked Kitchen
PHMG provides ice cream every Friday with unlimited coffee, tea, soft drinks (and energy drinks!).
Some Meals Provided
PHMG provides lunch for new starters during their training and weekly catered lunch on Fridays for top performers.
Happy Hours
PHMG provides happy hours at local bars.
Recreational Clubs
PHMG currently sponsors soft ball and kickball leagues all year round.
Relocation Assistance
PHMG offers relocation assistance, including home finding, temporary housing, moving costs and travel expenses reimbursement for certain roles.
Fitness Subsidies
PHMG offers free gym membership at the on-site gym upon promotion and also sub-sized gym membership of $15 per month for all employees.
Professional Development Benefits
Job Training & Conferences
PHMG offer a comprehensive training program via our company induction and orientation and also a specialist Sales Academy.

Additional Perks + Benefits

PHMG values employee recognition through our career development program and quarterly awards conferences. We also encourage team collaboration at charity events via the PHMG Foundation including Skydiving, Santa Hustle, Warrior Dash and other team events.

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