IT Systems Administrator III
IT Systems Administrator III
Who You Are
Interested in resolving IT-related issues for end-users that have software and hardware related requests?
As an IT Systems Administrator III, you would support internal systems in Windows and Mac, while managing the operational end-user equipment, as well.
- Responsible for maintenance and configuration of our end-users’ workstations
- Install and upgrade computer components and software, and integrate automation processes
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Test solutions to ensure they are successful and then implement those solutions
- Complete various project deliverables, such as rolling out and implementing new technology
- Research best practices or relevant topics for Vail users and provide training for employee consumption
- Ship, receive, recycle, and document assets using our asset inventory system
Qualifications:
We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.
- A Bachelor’s degree in Computer Science, IT, or a related field
- 4-6+ years of experience in a Helpdesk role
- Familiarity with active directory
- Knowledge of the major operating systems (Linux, Windows, and Mac)
- Experience working with desktop and laptop hardware
- Knowledge of troubleshooting
- Proficiency with MS Office suite
- Experience with ticketing systems, such as Jira, preferred
- Ability to read and troubleshoot logs, preferred
Who We Are
At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S; 1 in 10 times when someone calls a customer support hotline Vail is routing or interacting with that call.
We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment.
We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs including:
- Multiple medical, dental, and vision plan options
- Company-paid life insurance, short and long-term disability
- 401(k) retirement savings plan with company match every pay period (50% on first 6% of employee contribution)
- 31 days PTO
- Annual Bonus Program
- Paid maternity and paternity leave
- Relocation allowance
- Employee referral bonus
- Gym membership
- Access to LinkedIn Learning
We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation and development efforts.
COVID-19
Vail’s offices are located in Deerfield, IL, and Chicago, IL. We will continue to interview and onboard employees remotely during this unprecedented time. We are not requiring employees to come into our offices at this time. Once the pandemic ends, we will observe a hybrid work arrangement giving employees continued flexibility to come into the office based on personal, team, and business needs.
#Dice