Does impacting youth sound appealing? Would helping improve educational outcomes for K-12 students excite you? If so, consider a career with Elevate K-12! 

At Elevate K-12, we are focused on a single goal: empowering struggling students to reach their full potential. Our virtual, second classroom provides students with access to a 21st century learning model, combining the best elements of personalized instruction, technology, and human-to-human collaboration.

Who are we looking for:

We're looking for someone to help grow our Customer Support team. This position will involve oversight and management of all customer support data being collected from a live chat and help desk ticketing system. These tickets need to be accurately tagged so that we can identify trending customer issues, mitigate ongoing problems and help define our product roadmap. This position will also involve supporting our new instructors through their scheduling and onboarding process, and being the face of Elevate K-12 during implementation calls. It’s an integral role that will be one part customer support, and one part data analysis.

What you will do:

• Full oversight of all customer support data and management.
• Labeling of all customer support conversations to help with better data collection and reporting.
• Identify trending issues being reported in customer support conversations.
• Calling new instructors to help schedule them into upcoming sessions and supporting them during their onboarding process.
• Helping to fill instructional gaps by finding teachers for priority programs.
• Daily coordination of team members assigned to programs in their area.
• Leading technology set-ups at the schools where our programs will be starting.
• Point person and face of Elevate during client-facing tech set-ups and follow-up calls.
• Partner with India based operations team to ensure accurate capturing of data and information, and support them during client-facing interactions.
• Work with the Customer Support team to identify issues, opportunities for process improvement, and help with daily operations.

What you will need: 

• A Bachelor’s degree
• 20-30 hours of availability during the school day
• Customer support experience highly preferred
• Data management/analysis experience is a plus
• Displays high level of personal and professional integrity
• Excellent oral and written communication skills
• Detail oriented with strong organization skills
• Engaging personality
• Passion for student success...….enough said!

What you can expect from Elevate K-12:

A dynamic organization focused on impact and growth. We are changing the way schools incorporate one-on-one student engagement and have double digit projected growth that will continue to open up opportunities for our team.