Junior Salesforce Administrator

| Chicago

The Junior Salesforce Administrator role is a newly created position with an expanding team at Numerator. This role will be shaped based on the needs of the Customer Success/Client Services department and it is important that the administrator is agile and can comfortably move between tasks that will range from tactical to strategic, as this individual will own their portion of Salesforce and Gainsight throughout all phases.

Responsibilities:

  • Implementation
    • Join the implementation team mid-project - which will likely involve data mapping, UAT, and creating training materials
    • Coordinate internally to help identify the sources, metrics, frequency, and granularity of their data
    • Configure and deploy Salesforce and Gainsight to internal customers (including system configuration, external integrations, reports, dashboards and workflows)
  • Business Processes
    • Partner with cross functional departments to learn business needs and how it may impact Salesforce and Gainsight
    • Build reports and dashboards in both Salesforce and Gainsight
    • Identify which processes to rollout and when
    • Support business strategy development for the services teams and manage mapping, documenting, and implementing the Customer Success team's processes
    • Help determine the most significant contributors to overall customer health and learn how to configure a customer health scorecard that reflects your customer data
    • Develop a keen understanding of your organization's sources of risk (of churn) as well as positive trends
    • Design business rules that analyze your customer data and trigger actions for the Customer Success team to proactively engage with customers
  • Maintenance and Support
    • Manage user accounts, groups, and security settings in Salesforce and Gainsight
    • Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures
    • Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements
    • Help prepare the Customer Success team to roll out additional processes or functionality
    • Provides day-to-day end user support to all levels of the organization
  • Bachelor's degree required, ideally in a computer/systems-related field
  • Recommended two (2) years of Salesforce.com configuration and administration
  • Strong Salesforce user, administrative, configuration, dashboard, and reporting skills
  • Salesforce Lightning experience preferred, but not required
  • Previous Gainsight experience preferred
  • Previous Sales Operations or Business Operations, or Customer Success/Account Management experience with an affinity for technology, data, and process would be beneficial
  • Understanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs)
  • Experience in building custom reports and thinking analytical about what needs to be measured
  • Familiarity with reviewing and understanding data used to build dashboards and reports
  • Understanding of Customer Success/Client Services
  • Excellent critical thinking skills; able to break down ambiguous problems into concrete, manageable components and think through optimal solutions
  • Project management and task organization skills
  • Excellence in providing end user support
  • Clear communicator with excellent written, verbal, and listening skills
  • Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications
  • Confidence in advocating for best practices
  • High degree of resiliency and accountability

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Technology we use

  • Engineering
  • Product
    • C#Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Mode AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign

Location

Our office is centrally located in the Willis Tower! It is easily accessible to all forms of public transit & many great lunch options.

An Insider's view of Numerator

How would you describe the company’s work-life balance?

Work-life balance is a non-issue here. I have autonomy to make sure my work falls under a schedule that is appropriate for my life when I need it. Each week, encourage people to be honest with their workload to their team, so we can adjust resources. If we see that someone is drowning in work, we learn why and develop ways to fix the issue.

Shawn

Senior Analyst

How do you collaborate with other teams in the company?

This is a highly collaborative company, but many workers are based remotely. Zoom or Google Hangouts videoconferencing is used on a daily basis to bring together team members in various locations. The company also emphasizes in-person collaboration, and holds several collocated meetings throughout the year.

Brian

Director of Strategic Programs

How does the company support your career growth?

My manager has been very supportive of having career discussions with me during our weekly 1:1's. We have clear and open communication around career growth and set goals that benefit myself, team, and company. This helps to address growth opportunities and next steps in my career.

Nikka

Senior Product Manager

What unique initiatives do you have that encourage innovation?

Every quarter, we host a company wide "hack day" for 48 hours. The idea is to take a concept, embrace the lean startup notion that done is better than perfect, and hack your way towards a prototype. While this started as an engineer focused event, sales or services hacks are a popular way to test out new sales approaches and services deliverables.

Jon

SVP, Pilot Solutions

What are some things you learned at the company?

Numerator truly brings people together even though we have a dispersed team. I’ve learned how to collaborate with my teammates across the country. We share updates through newsletters, events and random jokes to make us laugh! From video meetings to Slack, Numerator raises the bar on how to stay connected to your teammates no matter where you are.

Emily

VP, Marketing

What are Numerator Perks + Benefits

Numerator Benefits Overview

Our benefits and perks are top notch! We offer really great pricing and discounts on everything we have for everyone that is eligible!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
The Healthcare FSA allows you to set aside up to $2,650 per plan year to cover eligible healthcare expenses for medical, prescription drug, dental, and vision expenses for you and eligible dependents.
Disability Insurance
We provide LTD/STD benefit to eligible employees of 60% of your weekly/monthly earnings. You pay taxes on the premiums for this coverage, so benefit payments received are non-taxable.
Dental Benefits
If you enroll in the Cigna Dental PPO plan, you still have the ability to choose any dental provider!
Vision Benefits
Our vision benefits are provided by Cigna. You have the option of using a Cigna or a Non-Cigna provider each time you obtain vision services!
Health Insurance Benefits
We offer two medical plans that will be sure to meet your needs-the CDHP and PPO. We do offer FSA as well as an HSA.
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Our commitment to support our employees in their decision to become parents along with the hard work they do for us, we provide parental leave and pregnancy leave plans in addition to FMLA coverage.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Casual Dress
Our dress code includes jeans, shorts, and tee shirts every day of the week!
Commuter Benefits
You can set aside pre-tax money to pay for eligible transit and/or parking expenses. Each month, you can contribute up to $260 for eligible transit expenses, and/or eligible parking expenses.
Company Outings
We have team outings as well as company-wide annual holiday parties and other events for all employees!
Happy Hours
Our team loves to hang out together and where we are located there is access to multiple venues where teams can unwind.
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