Lead Business Systems Support Specialist
Discover. A brighter future.
With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.
Job Description
Responsible for leading project teams comprising business stakeholders and technology through the delivery of strategic enhancements to user interfaces. Directs vendors to design, test, and deploy products and enhancements that increase collection capabilities. Utilizes Agile methods to drive successful and timely system implementations.
Responsibilities
- Supports the development, testing, and implementation of systems and reporting tools. (Specifically Iris Systems)
- Ensures proper system documentation is maintained.
- Provides the business with metrics and reports.
- Maintains and updates system documentation.
- Maintains effective change management documentation for all production changes. Participates in business meetings to clearly define and capture project requirements. Maintains a change tracker for updates to systems. Implements enhancements and changes.
- Performs user acceptance testing as appropriate within a project or system.
Minimum Qualifications
At a minimum, here’s what we need from you:
- Bachelor's Degree in Information Technology, Business, Computer Science, or related field
Preferred Qualifications
If we had our say, we’d also look for:
- 3+ years of experience in Project Management.
- 6+ years of experience in CMA Operations, Lean Six Sigma, or process improvement
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.