Lead Client Program Manager

| Chicago
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Company Description
Epsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.
Job Description
As the Lead Client Program Manager, you'll help manage the build and delivery of our CORE ID-based solutions with current and prospective clients. Think project management with a customer success spin. While you will not be building the platforms yourself, as we have great engineers who can manager that, you will serve a critical part in ensuring the successful delivery to your clients. In this position you'll also interfaces with every aspect of Epsilon, from Clients and Sales, through Analytics, Legal, and Engineering. The relationships and trust the Solution Delivery team has built across the company are paramount to delivering solutions to solve tough problems on behalf of our clients.
As a delivery expert in Epsilon, Publicis, and Industry offerings, this role captures and documents client business problems and challenges to ensure a realistic and feasible delivery of Epsilon's CORE ID offerings, combining knowledge of product capabilities from Epsilon's flagship suite of pseudo-anonymous driven platforms. You'll lead internal and external cross-teams to drive Epsilon CORE ID platform deliveries forward until delivery. This is a unique role within our company that combines aspects of project management, process development, and efficiency innovation.
Relatable Experience/Backgrounds:
  • Sales support, Project Management, Client Success, Account/Client Management, Engagement Management

Responsibilities
  • Exemplifies a hands-on approach to project management by managing multiple clients, cross teams, and tasks to achieve flawless delivery of our solutions to our clients
  • You will come to know the Client, their business, and their goals to ensure the to deliver as efficiently as possible.
  • Support the business development team and pipeline activities including RFPs for CORE-ID platform products
  • Acts as liaison between cross teams, communicating unique business issues that require special attention during the end-to-end delivery process.
  • Collaborates with other cross-functional teams.
  • Maintains and applies knowledge of Epsilon CORE ID solutions in all aspects of the role.
  • Continually improves best practices and provides recommendations to ensure that all accounts within area of responsibility meet the maximum quality setup standards prior to delivery.

Experience & Education
  • 4-year bachelor's degree required
  • 8-10 years' experience in the AdTech/MarTech space with knowledge of AdTech/MarTech industry, advanced analytics, or database solutions, specifically DMPs, DSPs, digital identity management solutions and analytics tools (you do NOT need to possess technical experience within this)

Desired Qualifications
  • Proven presentation and communication skills, ability to effectively communicate with people from varying functional areas and levels of responsibility ranging from analysts to C-suite.
  • Comfort with ambiguity, and ability to distill key information from undefined client and internal requests.
  • Excellent relationship-building skills, across-teams, and organization
  • Sound business aptitude and ability to resolve conflicts both inside and outside organization
  • Demonstrated creative problem-solving capabilities
  • Proven ability to work autonomously, managing complex projects that require input from many stakeholders
  • Travel - less than 10%
  • Management experience is a plus

Additional Information
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career. Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
Qualifications
Additional Information
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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Technology we use

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Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Epsilon participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Epsilon has a Social Committee that organizes social, charitable and sports activities.
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Epsilon team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Epsilon provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Epsilon hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Epsilon offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Epsilon hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Epsilon encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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